Unable to remove KES 12.5 using the console, username/pw not specified or incorrect

[LJS]

Hi,

 

I have been trying unsuccessfully to uninstall multiple instances of KES 12.5 using the console but receive the following errors;

In the console - Remote uninstallation has finished on this device with an error: Fatal error during uninstallation.

Laptop event log (Application, MSI Installer) - Application: Kaspersky Endpoint for Windows -- Error 27375. Uninstallation password or userr name has not been specified or is incorrect.

 

I've tried the following;

Ran the job with no credentials

Ran the job with the following accounts populated - kasperskyla, KLConfig, root, a Domain Admin

 

I can run the KAVRemover tool locally using the kasperskyla account which proves I am using the correct credentials!? (plus I can uninstall Network Agent remotely using the kasperskyla account but if I do that first I lose remote visibility of the devices)

 

Help!!

[Renan Corassa]

You must enter the password that is registered in the KES for Windows policy.

[Juan Antonio Garrigós]

You must enter the password here:

 

 

Edited July 7 by Juan Antonio Garrigós

[LJS]

21 hours ago, Renan Corassa said:

You must enter the password that is registered in the KES for Windows policy.

Do you mean in the task?

21 hours ago, Juan Antonio Garrigós said:

You must enter the password here:

 

 

I've entered all known passwords and the results are still the same :-(

[Renan Corassa]

Try KLAdmin user.

Or go to policy > general settings > interface and remove password protection temporarily.

[LJS]

Shared folder "\\xxx.xxx.xxx.xxx\admin$" is unavailable for the following accounts: 
xxx\KLAdmins, xxx\kasperskyla, <Current Administration Server service account> (Access is denied.)

 

Still having issues and this is the latest error, never known such a horrible product!!

[Renan Corassa]

LJS,
It's not a question of whether the product is good or bad.
It's about understanding how it works.

https://support.kaspersky.com/ksc/15.1/troubleshooting/error/16028

For a simple uninstall, there's no mystery.
Is what you're trying to do to get this shared folder message still the removal?

[LJS]

I somewhat agree its not a question of good or bad, its clearly bad! We've come up with a workaround so we can finally get rid of Kaspersky :-)

[Renan Corassa]

Well, like any solution, they ALL have their pros and cons.
Perhaps the one you end up using will cause you pain at some point. You can't please everyone. lol
I hope you succeed.