Unable to connect via WMware Horizon client

[t0823om]

Hi all,

 

I'm trying to connect to a remote desktop via WMware Horizon client but I haven't been able to do so after installing Kaspersky Premium (21.14.5.462). I've already added the application to the list of trusted applications but I still can't connect. My OS is Windows 10.

 

Any comments and suggestions are greatly appreciated, thank you!

[harlan4096]

Welcome to Kaspersky Community.

 

Check if there is some VMWare services/executables in one of the restricted group in Intrusion Prevention module.

[t0823om]

Thanks for the prompt reply.

 

No VMWare service/executables in any of the "low restricted", "high restricted", or "untrusted" groups.

[harlan4096]

Try in Your K. FireWall settings -> Packet Rules, enabling this:

 

[t0823om]

Thank you for the suggestion. I've tried playing around with the configurations here but I don't think any of it worked.

 

[harlan4096]

Please contact to K. support: K. Support