Unable to connect to My Kaspersky

[JR69]

New Safe Kids installation on new Lenovo M8 tablet Android 10 device does not allow sign in (I am using a paid account and have a few other devices active and functional) -- it always says Unable to connect to My Kaspersky, Check your Internet connection and try again. But every other app on the phone has perfect Internet connectivity, so that is obviously not the problem. I have already tried uninstalling and re-installing the app, but the same problem recurs. I have already submitted a tech support request (INC000013851908), but hopefully someone here has a faster answer for me.

Moderator note : Screenshot removed for privacy reasons 

[JR69]

Regarding prior message, attaching screen shot without private info.