Unable to activate trial license - Error 0xa04c002a

[fayax]

I have KSC 15.1.0.20748 with KES 12.8.0.50. Currently I have Business Select commercial license.

I want to try file encryption so I got trial license for Total Security.

I have activated trial license on KSC by activation code.

Removed commercial license from one of the computer and tried to activate trial license through KSC.

I get this error message  Error 0xa04c002a

I'm unable to activate trial license on any computer.

 

Any help is highly appreciated.

 

Thanks

[Flood and Flood's wife]

1 hour ago, fayax said:

I have KSC 15.1.0.20748 with KES 12.8.0.50. Currently I have Business Select commercial license.

I want to try file encryption so I got trial license for Total Security.

I have activated trial license on KSC by activation code.

Removed commercial license from one of the computer and tried to activate trial license through KSC.

I get this error message  Error 0xa04c002a

I'm unable to activate trial license on any computer.

Hello @fayax, 

Welcome back!

1. On the computer (you) wish to test KTS (Home) software - is there any Kaspersky commercial software *installed*? IF 'yes', it needs to be *removed* it's not possible to run two Kaspersky AV products on the same computer; for Kaspersky Plus, read: Hardware and software requirements & How to install the application - NB, read *all* the documents in that section. 
2. *Also*, KTS is *old*, it's been replaced by Kaspersky Plus, the testing should be done using Kaspersky Plus Trial: Kaspersky Plus for Windows®
3. KTS / Kaspersky Plus *Trial* licenses are *not* activated via KSC & OR any commercial installation.  

Thank you🙏
Flood🐳+🐋

Edited Saturday at 08:37 AM by Flood and Flood's wife
Kaspersky Plus for Windows® - Trial

[fayax]

22 minutes ago, Flood and Flood's wife said:

Hello @fayax, 

Welcome back!

1. On the computer (you) wish to test KTS (Home) software - is there any Kaspersky commercial software *installed*? IF 'yes', it needs to be *removed* it's not possible to run two Kaspersky AV products on the same computer; for Kaspersky Plus, read: Hardware and software requirements & How to install the application - NB, read *all* the documents in that section. 
2. *Also*, KTS is *old*, it's been replaced by Kaspersky Plus, the testing should be done using Kaspersky Plus Trial: Kaspersky Plus for Windows®
3. KTS / Kaspersky Plus *Trial* licenses are *not* activated via KSC & OR any commercial installation.  

Thank you🙏
Flood🐳+🐋

 

The trial license on KSC shows "Kaspersky Total Security for Business International Edition".

I believe this license is compatible with Kaspersky Endpoint Security for Business? Because this is the license I got when I choose Kaspersky Endpoint Security  for Business Trial.

 

[Flood and Flood's wife]

13 minutes ago, fayax said:

The trial license on KSC shows "Kaspersky Total Security for Business International Edition".

I believe this license is compatible with Kaspersky Endpoint Security for Business? Because this is the license I got when I choose Kaspersky Endpoint Security  for Business Trial.

 

Hello @fayax, 

Thank you for posting back!

(You) need to provide *clear* information. 

KTS trial license &  Kaspersky TOTAL Security for Business are not the same thing. 

Do you mean this: Kaspersky TOTAL Security for Business? 

Error 0xa04c002a in Kaspersky typically indicates a problem with SSL certificate authentication or network connectivity during an application's connection to Kaspersky servers. 

• Network Issues:

The device might not be able to connect to Kaspersky servers due to temporary network problems, firewalls, or proxy settings. 

• Certificate Verification Problems:

The issue could stem from a problem with the SSL certificate used by the Kaspersky application or the server it's trying to connect to. 

• Outdated Software:

Outdated Kaspersky Endpoint Security or Network Agent versions might cause compatibility issues. 

• Incompatible Software:

Other security software or network monitoring tools might interfere with Kaspersky's connection. 

*Ignore* our advice, we provided information based on (your) information, for KTS / Kaspersky Plus *Home* software. 

*Wait* for B2B Community to participate in (your) topic OR contact Kaspersky support via (your) Commercial account. 

Thank you🙏
Flood🐳+🐋

Edited Saturday at 09:03 AM by Flood and Flood's wife
grammar

[fayax]

41 minutes ago, Flood and Flood's wife said:

Hello @fayax, 

Thank you for posting back!

(You) need to provide *clear* information. 

KTS trial license &  Kaspersky TOTAL Security for Business are not the same thing. 

Do you mean this: Kaspersky TOTAL Security for Business? 

Error 0xa04c002a in Kaspersky typically indicates a problem with SSL certificate authentication or network connectivity during an application's connection to Kaspersky servers. 

• Network Issues:

The device might not be able to connect to Kaspersky servers due to temporary network problems, firewalls, or proxy settings. 

• Certificate Verification Problems:

The issue could stem from a problem with the SSL certificate used by the Kaspersky application or the server it's trying to connect to. 

• Outdated Software:

Outdated Kaspersky Endpoint Security or Network Agent versions might cause compatibility issues. 

• Incompatible Software:

Other security software or network monitoring tools might interfere with Kaspersky's connection. 

*Ignore* our advice, we provided information based on (your) information, for KTS / Kaspersky Plus *Home* software. 

*Wait* for B2B Community to participate in (your) topic OR contact Kaspersky support via (your) Commercial account. 

Thank you🙏
Flood🐳+🐋

I requested for trial from here https://www.kaspersky.com/small-to-medium-business-security/downloads/endpoint-free-trial

Attached is the email I got. When I entered activation code on KSC. License shows as Kaspersky Total Security for Business

 

[Flood and Flood's wife]

1 hour ago, fayax said:

I requested for trial from here https://www.kaspersky.com/small-to-medium-business-security/downloads/endpoint-free-trial

Attached is the email I got. When I entered activation code on KSC. License shows as Kaspersky Total Security for Business

 

Hello @fayax, 

Thank you for the information!

1. Please contact Technical Support via (your) Kaspersky Company Account OR wait for the B2B Community to participate. 

Thank you🙏
Flood🐳+🐋

Edited Saturday at 11:13 AM by Flood and Flood's wife
Kaspersky Endpoint Security for Business Free Trial is *not* Kaspersky TOTAL Security for Business Trial