Unable to activate Kaspersky Anti-Virus. “The activation code does not apply to this application” “License: Not supported in your region”

[Stella]

Hi I have purchased Kaspersky Anti-virus. However, the applications show the error message below when I enter the activation code. 

“The activation code does not apply to this application”

 

I have double check the name and license make sure I am entering the right activation code to the product.

 

In the Kaspersky portal. It shows  “License: Not supported in your region”. Does it mean the anti-virus does not support Hong Kong? Could someone pls help? Thanks.

[Flood and Flood's wife]

“The activation code does not apply to this application” & “Not supported in your region”. 

Hello @Stella, 

Welcome!

1. Please read & follow: "Activation code is invalid for this region" error & "Activation code is not suitable for this application" error → contact Kaspersky Technical Support.
2. Please share the outcome with the Community, when it’s available?

Thank you🙏

Flood🐳+🐋