kaspersky premium Unable to access my Kaspersky account

[Mr Baron]

I need help with accessing my account. Every time I enter my password it wants to send a code to my Cell phone number AND THAT CODE NEVER ARRIVES VIA SMS. I NEVER get the code via SMS or text to my cell number. I do not like the fact that there are not alternatives to this such as 2FA or Email etc etc. Please help me.
 

I paid for this product and now I cannot access it any more because the Kaspersky system that is responsible for sending codes via SMS/TEXT is never arriving to my android device.

It's revoking my license so I cannot de-list the other devices that are connected to my account via the prior license because I cannot access my account because of the SMS never arriving to my Android device.

I have posted a screenshot of what I am trying to get through.I have requested the system to resend the code multiple times across various time stamps through out the day for the past day or 2 and until not still nothing has come through. I am connected to the WIFI,no issues with my WIFI, no issues with my cellular reception. Everything is perfect on my end. SO what is the problem???? Please help. I tried resetting my password and so on. I can't do anything because of this method. Please change this to 2FA or Email, these are far more reliable than an SMS/TEXT message.......
 

please and thank you.

[Berny]

@Mr Baron Welcome.

Please try to setup 2FA ?

[Mr Baron]

12 minutes ago, Berny said:

@Mr Baron Welcome.

Please try to setup 2FA ?

I cannot access that part of my account. It keeps asking me for password then waiting for SMS.
I just tried same thing. I can't access anything without the SMS code.
I just renewed my subscription a few days ago.
And have not been able to access anything.

It never used to ask me for this code before so not sure why it's happening all of a sudden. Haven't changed devices since the last subscription nor change ISP etc etc

 

[Berny]

@Mr Baron

Pleases  contact Kaspersky Technical Support
https://support.kaspersky.com/b2c/#contacts 
1) Fill in the form
2) Did not find your answer ? Contact Customer Service

[Mr Baron]

 

Is this fine?

[Berny]

@Mr Baron

Perfect 🤙

[Mr Baron]

15 minutes ago, Berny said:

@Mr Baron

Perfect 🤙

Okay, thanks so much for your time. ♥
Hopefully they help me soon.

[Mr Baron]

Update, everything is now resolved!

Thank you Berny so so much! 🙂