Ultra AV migration doesn't work. Unable to activate Ultra AV

[Reddog]

I installed Ultra AV on my computer but never receive the email with the activation code.  Contacted their customer support and then received the email several hours later.  When I click on the "Verify account" button, I receive the error in the attachment below.  I haven't received any support from them, other than the account verification emails that don't work.  What do I need to do in order to activate Ultra AV.   Also, will my Kaspersky password manager continue to work after the migration or do I need to capture all my passwords and port them to another manager?

[Flood and Flood's wife]

2 hours ago, Reddog said:

• I installed Ultra AV on my computer but never receive the email with the activation code.  Contacted their customer support and then received the email several hours later.  When I click on the "Verify account" button, I receive the error in the attachment below.  I haven't received any support from them, other than the account verification emails that don't work. 

1. What do I need to do in order to activate Ultra AV.   

Also, will my Kaspersky password manager continue to work after the migration or do I need to capture all my passwords and port them to another manager?

 

Hello @Reddog, 

Welcome!

(ioo) given all the changes that are happening, it'd be a good idea to create a Kaspersky Password Manager (KPM) backup: KPM, Create copy  -> that way, any KPM changes - announced OR unannounced, you have some control/recovery measures in place:                

From Ultra's website - it appears they have a product Passwatch, that equates to KPM - we recommend *everyone* read the associated documentation: Setting up PassWatch on your computer.

1. We've no idea if this will help, from Ultra's website, however, please read: Getting started with Ultra Secure AV on Windows.
2. Regarding being unable to verify, have (you) tried resetting the password:  How do I set a password for Ultra Secure AV's products?, How do I activate my Ultra Secure AV account on Windows?

*Regarding all issues (you've raised) -> we were directed by Kaspersky - that *all* users impacted by the transition should be raising any issues with Ultra, however, in our opinion, until the 30th of September 2024, Kaspersky still has an obligation to provide support.*

Thank you🙏
Flood🐳+🐋

Edited September 21 by Flood and Flood's wife
added resources

[PipeHitter]

On 9/21/2024 at 8:49 AM, Flood and Flood's wife said:

*Regarding all issues (you've raised) -> we were directed by Kaspersky - that *all* users impacted by the transition should be raising any issues with Ultra, however, in our opinion, until the 30th of September 2024, Kaspersky still has an obligation to provide support.*

UltraAV's 'customer support' (not sure they even exist except on paper) is not responding to anyone and that's why people are trickling in here and getting furious on various tech support / AV forums all over the internet. 

[Danila T.]

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