Turning on Password Manager in Chrome protected browser

[Mark X Williams]

I’ve just loaded the Password Manager to my desktop.  I added the PM extension to Chrome, and it seems to work fine there.  But when I launch a protected browser from Chrome, PM doesn’t work in the protected browser.  I checked the extensions in the protected browser and there is none for PM.  Anyone know how to add PM to the protected browser?

[Flood and Flood's wife]

Hello @Mark X Williams,

Welcome!

Please tell us:

• 1Operating system version & build? 
• 2KPM version & patch(x)? x=letter
• 3KPM extension version?

 

 

• 4Chrome version? 
• 5 I’m a little unclear, regarding “launch a protected browser from Chrome”, is that a Chrome Incognito browser? 
• 6 May I have an image of the issue please?
• 7 Is any other Kaspersky software installed? If “yes”, please tell us product name, version & patch?
• 8 Is KPM licensed or free?

Please let me know?

Thank you🙏

Resources:

System requirements for Kaspersky Password Manager for Windows

How to add the Kaspersky Password Manager extension to Google Chrome on a Windows PC

How to install the Kaspersky Password Manager extension in Protected Browser mode

[Mark X Williams]

1. Windows 10.0.18362 Build 18362
2. KPM version 9.0.2.1445 (g) / 1576742241_6376 / 1.0.363.0-0.8.3.0_1
3. KPM Chrome extension version 5.0.0.39
4. Chrome version 79.0.3945.88 (Official Build) (64-bit)
5. My Kaspersky suite includes Safe Money which, when a banking/credit card site is accessed in Chrome, will instead launch the website in a separate Chrome “protected browser”.  The protected browser is a separate browser operating mode designed to protect data.  It is different from an incognito browser.

1. Image of regular chrome browser with PM icon for Username and Password, followed by protected browser with neither:

 

1. Kaspersky Internet Security version 20.0.14085(g). I don’t know how to get the version #s, etc. for any of the below components.

1. The KPM is the free one.

[Alb]

Hello,

I've exactly the same problem.I can't use password extension in protected browser.Could someone please help?

My config.:

1. Windows  10 home Build 18363
2. KPM version 9.0.2.5123 (j) / 1582042652_6393 / 1.0.363.0-0.8.3.0_1
3. KPM Chrome extension version 5.0.0.50
4. Chrome version Version 81.0.4044.129

Kindest reagards

 

Albert

[bobbycooper]

Hello, 

[Flood and Flood's wife]

Hello @Alb, Albert,

Welcome!

1. Is the default system browser Chrome?
2. Please tell us in detail & show us images of the actual issue? 

• Note: I’ve tested KPM extension 5.0.0.50, Chrome 81.0.4044.138 & Protected browser (for me it’s working)

   

Post back please?

Thank you🙏

Flood🐳

[Alb]

Hello Flood and thanks for your fast reply,

1 yes Chrome is my default browser.

2 while the extension works in normal chrome window,it doesn’t even show in the protected window.Please see the image attached.

 

Cheers!

Alb

[Alb]

Sorry,my apologies...Chrome is not my default browser (Edge is)… but I only use Chrome as browser.

[Flood and Flood's wife]

Hello @Alb, Albert,

You’re most welcome🙂 !

Thank you for the update and the additional information👏

1. Which Kaspersky AV software is installed, name, version & patch(x)?
2. Please go to another financial institution page that has login fields, for example PayPal, a bank of your choice etc. - we need another Protected browser screen image please? 
3. EDIT: additional: please confirm the following 

Chrome current version 81.0.4044.138 (Official Build) (64-bit)

Kaspersky Protection extension version is: 30.347.65.0

 

Post back please?

Thank you🙏

Flood🐳

[Alb]

Hello!

1 my version is Kaspersky Total security v 20.0.14.1085 ( j )

3 I confirm Chrome is up to date  Version 81.0.4044.138 (Build official) (64 bit) and that Kaspersky Protection extension version is: 30.347.65.0

   

Thank You!

 

Alb

 

[Guest]

Hi!

Have you tried to install KPM extension directly to Proteted browser?

https://chrome.google.com/webstore/detail/kaspersky-password-manage/dhnkblpjbkfklfloegejegedcafpliaa

[Alb]

Hi!

Have you tried to install KPM extension directly to Proteted browser?

Thank You! It was so simple but I didn’t think about that!

Solved!

Cheers

Albert