Trouble installing for Windows 7 Pro. Error 27300 mklif.sys_x64 but no other error codes.

[PTSeng01]

 Hi,

 

Getting this when installing Endpoint Cloud for a client. 2 out of 12 computers have below error.

 

They are all using Windows 7 Pro with SP 1. Installed with the SHA-2 KB. Dell Optiplex 380 of same model and batch number. There is no other anti-virus on the computers except older expired version of Kaspersky. The installer managed to override the license of other computers and shown as active in the Security Center except these two.

 

GSI is below:

https://1drv.ms/u/s!AqhmzxnkUbdCga0kGmC1Lpp6jmoH-A

 

Thanks.

[andrew75]

@PTSeng01, try to remove incompatible software:

Possibly incompatible software or hardware is found:

 

FileSystemDriver

avgntflt

system32\DRIVERS\avgntflt.sys

Normalized driver file name is:

C:\Windows\system32\DRIVERS\avgntflt.sys

Driver file exist: False

 

KernelDriver

avipbb

system32\DRIVERS\avipbb.sys

Normalized driver file name is:

C:\Windows\system32\DRIVERS\avipbb.sys

Driver file exist: False

 

KernelDriver

avkmgr

system32\DRIVERS\avkmgr.sys

Normalized driver file name is:

C:\Windows\system32\DRIVERS\avkmgr.sys

Driver file exist: False

 

KernelDriver

gfiark

system32\drivers\gfiark.sys

Normalized driver file name is:

C:\Windows\system32\drivers\gfiark.sys

Driver file exist: False

 

KernelDriver

gfiutil

gfiutil

system32\drivers\gfiutil.sys

Normalized driver file name is:

C:\Windows\system32\drivers\gfiutil.sys

Driver file exist: False

 

KernelDriver

tencent QMUdisk

QMUdisk

\??\C:\Program Files (x86)\Tencent\QQPCMgr\13.6.20641.227\QMUdisk64.sys

Normalized driver file name is:

C:\Program Files (x86)\Tencent\QQPCMgr\13.6.20641.227\QMUdisk64.sys

Driver file exist: False

 

FileSystemDriver

sbapifs

system32\DRIVERS\sbapifs.sys

Normalized driver file name is:

C:\Windows\system32\DRIVERS\sbapifs.sys

Driver file exist: False

 

KernelDriver

sbwfw

system32\DRIVERS\sbwfw.sys

Normalized driver file name is:

C:\Windows\system32\DRIVERS\sbwfw.sys

Driver file exist: False

 

KernelDriver

sbwtis

system32\DRIVERS\sbwtis.sys

Normalized driver file name is:

C:\Windows\system32\DRIVERS\sbwtis.sys

Driver file exist: False

 

and the old version of KES using kavremover:

ProductName:Kaspersky Endpoint Security for Windows
ProductVersion:11.2.0.2254