Trojan Win32 sepeh gen detected but never cleaned

[Smart Surgeon]

Hello. I have been using the paid Kaspersky Antivirus for quite a while now. And I’ve never ran into any issues with it. Until a few days ago, I get:

 

Malware detected

Detected: MEM:Trojan.Win32.SEPEH.gen

Location: System memory.

 

I get the choice to either disinfect and restart the computer, or try to disinfect without computer restart. I have tried both of them, and none of them are working.  When I disinfect w/restarting the computer, it gives me some weird designs, maybe some older windows designs. And takes way too long to restart. But when it finishes restarting, I log in into my account, and after a few minutes, the same message appears. 

 

Malware detected

Detected: MEM:Trojan.Win32.SEPEH.gen

Location: System memory.

 

I have tried this multiple times and nothing worked. My experience with Kaspersky was very convenient until this part, and I’d like to ask for help to find a solution.

I also wanted to ask if this poses any threats to my passwords, my system memory, or anything like that. 

Note: I have had some viruses before, but whenever Kaspersky restarts for disinfection, I never get any more issues.

[Berny]

Welcome.

1. Install all available updates on Windows (highly recommended) or just this update (if applicable) https://docs.microsoft.com/en-us/security-updates/securitybulletins/2017/ms17-010
2. Change the password for the administrator account.

[Smart Surgeon]

I have tried that. I changed the Microsoft password from both administrator accounts. I also updated my PC. Kaspersky still says that my protection is at risk.

 

[Smart Surgeon]

In the Windows updates, I get only one more available update, which my PC fails to download & install successfully. 

[Wesly.Zhang]

On 3/23/2022 at 7:48 PM, Smart Surgeon said:

In the Windows updates, I get only one more available update, which my PC fails to download & install successfully. 

Hello, @Smart Surgeon

Which hotfix your PC fail to download ?

Regards.