Transferring Kaspersky Plus subscription from one computer to another

[Serena89]

Good evening!

I have found the page that teaches how to do that, but it says when I install Kaspersky Plus on the new computer it will automatically identify and transfer, and mine is asking for the activation code.

Please help me?

What I've done:

1. On My Kaspersky, in Subscriptions, I clicked Kaspersky Plus, and Protect Another Device > New Device

2. Downloaded and installed Kaspersky Plus on my new computer (the old one has been turned off for months).

3. On Kaspersky it says I don't have an active signature on my email account, but I'm logged in here and I can see I still have 5 months left more or less.

Please, help?

Edit:
Windows 11 Pro
Kaspersky version is probably the latest since I just downloaded it
I'm not located in the USA

Edited July 19, 2024 by Serena89
to add system info

[Flood and Flood's wife]

50 minutes ago, Serena89 said:

I have found the page that teaches how to do that, but it says when I install Kaspersky Plus on the new computer it will automatically identify and transfer, and mine is asking for the activation code.

Hello @Serena89, 

Welcome back! 

1. On the computer, (you) must sign into the Kaspersky Plus application - with the same email address that (you) use to sign into (your) MyKaspersky account - on the Kaspersky Plus application GUI - is it possible to scroll down past the request for activation code ? 
2. Since installing Kaspersky Plus has the computer been shutdown - using SHUTDOWN, not Restart, then powered on by pressing the power button & logging in - IF 'no', please do that & recheck IF Kaspersky Plus - sign-in is available OR the app is signed into (your) MyKaspersky account? 

Please share the outcome with the Community, when it's available?

Thank you?
Flood?+?

Edited July 19, 2024 by Flood and Flood's wife
modified q1 - added q2

[Serena89]

49 minutes ago, Flood and Flood's wife said:

Hello @Serena89, 

Welcome back! 

1. On the computer, (you) must sign into the Kaspersky Plus application - with the same email address that (you) use to sign into (your) MyKaspersky account - on the Kaspersky Plus application GUI - is it possible to scroll down past the request for activation code ? 
2. Since installing Kaspersky Plus has the computer been shutdown - using SHUTDOWN, not Restart, then powered on by pressing the power button & logging in - IF 'no', please do that & recheck IF Kaspersky Plus - sign-in is available OR the app is signed into (your) MyKaspersky account? 

Please share the outcome with the Community, when it's available?

Thank you?
Flood?+?

Hello again, Flood and Flood's Wife! ?Can I abbreviate your nickname to F&FW the next time? I remember you helped me last time I posted here!

I have signed in to the kaspersky account in which I have the subscription.

So, the thing is it keeps saying I have no active subscription on my account, but on My Kaspersky website I can clearly see it's active, and I'm using the same email. (attached)

 

 

[edit] Ok, I think I know what's going on here. This is my mom's subscription that I bought for her. I think mine expired... I'll have to buy again! ? Haha 

Edited July 19, 2024 by Serena89

[Flood and Flood's wife]

12 minutes ago, Serena89 said:

Hello again, Flood and Flood's Wife! ?Can I abbreviate your nickname to F&FW the next time? I remember you helped me last time I posted here!

I have signed in to the Kaspersky account in which I have the subscription.

So, the thing is it keeps saying I have no active subscription on my account, but on My Kaspersky website I can clearly see it's active, and I'm using the same email. (attached)[edit]

Ok, I think I know what's going on here. This is my mom's subscription that I bought for her. I think mine expired... I'll have to buy again! ? Haha 

 

Hello @Serena89, 

Of course you can abbreviate our name, we'd like that?

Yes, (your) mum's subscription is only for *one* device, so cannot be shared, if it was for more than one device it would have been possible to share. 

Very good that you worked it out! Well done??

Happy shopping!

Thank you?
Flood?+?

[Serena89]

30 minutes ago, Flood and Flood's wife said:

Hello @Serena89, 

Of course you can abbreviate our name, we'd like that?

Yes, (your) mum's subscription is only for *one* device, so cannot be shared, if it was for more than one device it would have been possible to share. 

Very good that you worked it out! Well done??

Happy shopping!

Thank you?
Flood?+?

I just bought it and it's working! Thank you so much, F&FW! ?

Have a great end of week!

Serena

[Flood and Flood's wife]

Just now, Serena89 said:

I just bought it and it's working! Thank you so much, F&FW! ?

Have a great end of week!

Serena

That's brilliant @Serena89, 

Well done! 

Thank you so much for taking the time to share the good news with the Community?

You too have a lovely end of the week!
Flood?+?

[Gniblett]

I have read this post with interest as I may have to buy a new PC in order to have Windows 11 as my present machine does not have the neccessary components to allow it to update to Windows 11.

How would I go about transfering Kaspersky Plus (for one device) to this new PC as and when I decide to take the plunge?  It is rather a daunting prospect but fear Microsoft is forcing this upon us.

[Flood and Flood's wife]

1 hour ago, Gniblett said:

I have read this post with interest as I may have to buy a new PC in order to have Windows 11 as my present machine does not have the necessary components to allow it to update to Windows 11.

How would I go about transferring Kaspersky Plus (for one device) to this new PC as and when I decide to take the plunge?  It is rather a daunting prospect but fear Microsoft is forcing this upon us.

Hello @Gniblett, 

Welcome back!

• Steps to take, not just for Kaspersky, when setting up any new machine/computer -> *backup everything* on the old computer before making any changes. 
• With the existing Kaspersky Plus subscription, IF (you) wish to have the same Kaspersky settings/configuration applied to the new computer; read:  How to apply the application settings on another computer, 
• (A) on the old computer export & save Kaspersky configuration file; (you) can save this file to a USB drive OR send it in (your) email so it's available for the new computer. 
• When (you're) ready download & install the Kaspersky Plus software - the link to the software can be from your MyKaspersky account OR https://www.kaspersky.com/downloads#update-product. 
• Read: How to install the application.
• (B) on the new computer import the saved Kaspersky configuration file. 

• *When* Kaspersky Plus has been installed on the new computer make sure (you) sign-into the Kaspersky Plus application with the same email address that (you) use to sign-into (your) MyKaspersky account, so the application & the subscription synchronise.

Any questions or issues, please post back? 

Thank you?
Flood?+?

[Gniblett]

Thank you for that information. Will file it away for future reference ?

[Berny]

@Gniblett

Also , please see → How to disconnect a device from your account

Quote

" You can disconnect a device from your account on My Kaspersky, for example, if you no longer use the device.  "