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Hussein
Posted

Hello, I have a phone with an activation code for Kaspersky, but I changed my old phone for a new phone, and I want to stop the activation on the old phone and turn it on on the new phone.
please help.
Thanks.

Hussein
Posted

The method did not work,
I want the method from phone to phone, not from the computer.

  • Like 1
Flood and Flood's wife
Posted
7 minutes ago, Hussein said:

The method did not work,
I want the method from phone to phone, not from the computer.

Hello @Hussein

It helps to provide more information:

  1. Is the phone Android or IOS?
  • Like 1
Berny
Posted

@Hussein Welcome.
 

7 hours ago, Hussein said:

 from phone to phone

For iOS please try this :

  • Sign out Kaspersky application from your 'My Kaspersky' account
  • Uninstall Kaspersky from the old iPhone
  • Power-off old iPhone
  • My Kaspersky → Devices → Disconnect old iPhone
  • Install Kaspersky on new iPhone
  • Sign in Kaspersky application into your 'My Kaspersky' account (*)
  • My Kaspersky → Devices → Add new iPhone

(*) Kaspersky application will detect your activation code

  • Like 1
  • Thanks 1
Hussein
Posted (edited)

Android 14

my card is Kaspersky internet security for 2 Devices

Edited by Hussein
  • Thanks 1
Flood and Flood's wife
Posted
9 minutes ago, Hussein said:

Android 14

my card is Kaspersky internet security for 2 Devices

Hello @Hussein

Thank you for the information!

IF the subscription is for 2 devices it's not *actually* necessary to remove the first device, but IF you wish to, here are the steps, please follow them *exactly*:

  1. In (your) MyKaspersky account, *Subscriptions tab*  - check & make sure the Activation code is stored?
  2. Uninstall  Kaspersky from (your) Android. 
  3. In (your) MyKaspersky account, *Devices tab*  - DISCONNECT the OLD Android  - select CONFIRM - to acknowledge the action  - allow the disconnect to complete. 
  4. When the disconnect is complete, go back to the Android & power it OFF
  5. When the Android is completely OFF, power it ON, login. 
  6. Go to Google OR Huawei Play Store. 
  7. Download Kaspersky VPN & Anti-Virus
  8. Install Kaspersky VPN & Anti-Virus. 
  9. When Kaspersky VPN & Anti-Virus requests an Activation code  - select -> I have an Activation code  - do not enter any code - instead  - sign into your MyKaspersky account so the Kaspersky application & the stored Activation code can synchronize
  10. Depending on (your) subscription will depend on the features available: read: Kaspersky app for Android features and components.
  11. Also read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Danila T.

image.thumb.jpeg.5673e85bab92a0556f1cc8e5bd9e4dbb.jpeg

 

  • Any problems or issues, please post back?

Thank you🙏
Flood🐳+🐋

  • Like 1
Hussein
Posted

Thank you for the wonderful method, but gave me this message

For this message, I want to Delete my old phone, the Note 3

IMG-20240506-WA0051.jpg

  • Thanks 1
Flood and Flood's wife
Posted (edited)
27 minutes ago, Hussein said:

Thank you for the wonderful method, but gave me this message

  1. For this message, I want to Delete my old phone, the Note 3
  • "You have exceeded the maximum number of activations allowed for the entered activation code" error

 

Hello @Hussein

You're most welcome!

Apologies, the screen print was hard to read!

Please read: "You have exceeded the maximum number of activations allowed for the entered activation code" error

For this error, please  log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - on the support page, select either Chat or Email, then fill in the template as shown in the image below; please include images of the error & a *detailed history*

image.thumb.png.e48a4f7751c00099b76eef6dc4d193c5.png

Thank you🙏
Flood🐳+🐋

Edited by Flood and Flood's wife
"You have exceeded the maximum number of activations allowed for the entered activation code" error
Hussein
Posted

Yes, I disconnected from the old phone.
But the activation number is still busy with the old phone
Why ??

  • Thanks 1
Flood and Flood's wife
Posted
Just now, Hussein said:

Yes, I disconnected from the old phone.
But the activation number is still busy with the old phone
Why ??

Hello @Hussein

Thank you for posting back!

Please see our previous reply, it's been modified. 

Thank you🙏
Flood🐳+🐋

Berny
Posted

@Hussein

2 hours ago, Hussein said:

I disconnected from the old phone.

I’am just curious, did you sign out before ?

Hussein
Posted (edited)
18 hours ago, Flood and Flood's wife said:

Hello @Hussein

You're most welcome!

Apologies, the screen print was hard to read!

Please read: "You have exceeded the maximum number of activations allowed for the entered activation code" error

For this error, please  log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - on the support page, select either Chat or Email, then fill in the template as shown in the image below; please include images of the error & a *detailed history*

image.thumb.png.e48a4f7751c00099b76eef6dc4d193c5.png

Thank you🙏
Flood🐳+🐋

I have sent them an email and am waiting for a response

Edited by Hussein
I did this method, and am waiting for a response
  • Thanks 1

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