Transfer license; First time I got error Exceeded number and that is all. Every next time when I try to transfer license got Activation error .

[pepi]

I try for days to send report to Kaspersky to help me transfer license from old , broken computer to new one: but always got same error . So how to contact Kaskpersky when server is down for days???? Anyway I have old computer with Kaspersky Internet security 2019 on Windows 7 x64 machine. Then I disconnect it in My Kaspersky and try to transfer that same license to my new computer that run Kaspersky Internet Security 2020 with Windows 10 x64. First time I got error Exceeded number and that is all. Every next time when I try to transfer license got Activation error . License is active, currently not attached to any computer and it is valid ( 268 days left) It is a little funny such a big corporation like Kaspersky cannot fix server for days

[richbuff]

Welcome. Please see: https://support.kaspersky.com/us/b2c/US and then select your region from the drop-down at the upper right. Is there any adware that is blocking your connection to Kaspersky servers? Please uninstall any junk, any adware, any unwanted applications > restart and try again. Any better?

[Berny]

Welcome. Please try here https://support.kaspersky.com/b2c/ with Live Chat Edit : Also, please try above suggestion from richbuff

[pepi]

Welcome. Please see: https://support.kaspersky.com/us/b2c/US and then select your region from the drop-down at the upper right. Is there any adware that is blocking your connection to Kaspersky servers? Please uninstall any junk, any adware, any unwanted applications > restart and try again. Any better?

Windows installation is one day old, so I really doubt any adware or other junk is present . Link to live chat?

[pepi]

Welcome. Please try here https://support.kaspersky.com/b2c/ with Live Chat Edit : Also, please try above suggestion from richbuff

Still same error when I try to send request

[richbuff]

Please try to connect with another device; to see if your computer has a networking issue.

[pepi]

Please try to connect with another device; to see if your computer has a networking issue.

And how you think: from where I write this: there is no networking issue, since I can surf , download, write on this forum. To try different browser?

[pepi]

same error from internet explorer, try from Firefox and chrome

[kmscom]

pepi show a screenshot of the window https://my.kaspersky.com/MyLicenses#/ which country is specified in the account settings https://my.kaspersky.com/dashboard#/(modal:myaccount/changeAlias) on the Name tab

[pepi]

This is all screenshot I can make ( I just remove key and activation number)

[pepi]

So you can see all phases I do : I have one free active lecense and I try to send to computer name I5-ALPHA

[pepi]

Answer is Other Country ( I am from Croatia)

[kmscom]

but didn’t you try to enter the activation code directly in the product that is installed on the computer with the name I5-ALPHA? https://support.kaspersky.com/15073 https://support.kaspersky.com/common/buy/13278 as an alternative, you can get the help of specialists using social networking links https://www.facebook.com/Kaspersky http://twitter.com/kl_support

[pepi]

but didn’t you try to enter the activation code directly in the product that is installed on the computer with the name I5-ALPHA?https://support.kaspersky.com/15073 href="https://support.kaspersky.com/common/buy/13278">https://support.kaspersky.com/common/buy/13278 as an alternative, you can get the help of specialists using social networking links https://www.facebook.com/Kaspersky http://twitter.com/kl_support

Of course I try this first And got error I never used it on any other computer or activate more times then allowed

[pepi]

On Facebook is noone to answer to me

[kmscom]

pepi be patient. ask the experts to reset your activation counter. You have used this activation code many times to activate, https://support.kaspersky.com/common/error/activation/13593 https://support.kaspersky.com/common/error/activation/10993

[pepi]

pepi be patient. ask the experts to reset your activation counter. You have used this activation code many times to activate,https://support.kaspersky.com/common/error/activation/13593

How to ask when I cannot send request: that is first message in this thread. Look at start. This is ridiculous: system tell me that I have license that is active, and have many days left, and none device use it, and still I cannot activate or transfer license to my new computer. I cannot send request. So what else to say: then it was my last license from Kaspersky. This system not needed by me: I am treated like thief ( or idiot), and still no one here give me any "normal answer" Very disappointing :(

[kmscom]

use social networks about the inability to create a request and activation errors. Expect an answer

[pepi]

use social networks about the inability to create a request and activation errors. Expect an answer

Of course, does you think that I dont have smarter work to do except to wait answer from Kaspersky at Facebook? If experts in Kaspersky cannot fix his own server so I can sent request, what else to say? :(

[kmscom]

pepi on a social network, contact technical support specialists regarding an error when creating a request on the portal, wait for their response. they will figure out what is the reason and eliminate

[pepi]

pepi on a social network, contact technical support specialists regarding an error when creating a request on the portal, wait for their response. they will figure out what is the reason and eliminate

I write to them: nobody answer :( Can someone of you transfer my required data to them so they can fix problem? I cannot wait all night for one answer....

[kmscom]

Specialists respond in the queue routine. Go to bed, tomorrow afternoon, I think they will answer

[pepi]

21 hours is left: noone answer

[Wesly.Zhang]

Hello @pepi

Was this website issue solved?

Regards.