Too much other devices' connection, being hacked?

[data1]

From Kaspersky's Home Monitoring function, I found up to more than 20 devices have been connected to my home network through our router.

However my home just has 9 devices, but as you can see in the attached screenshot, 12 devices are connecting to my router, and 11 devices are unconnected but connected previously. Totally 23 devices have connected to my router.

 

It seems very unnormal and based on network-hacked situation of our home just 3 months ago, it makes me think that there are still some hacked situation from my neighbors? Can we have more protection from Kaspersky? 

Or this situation of too much devices connected is too difficult to handle even using Kaspersky? 

 

Please advise what situation we are encountering, and could Kaspersky help us?

Thank you very much.

[Flood and Flood's wife]

30 minutes ago, data1 said:

From Kaspersky's Home Monitoring function, I found up to more than 20 devices have been connected to my home network through our router.

However my home just has 9 devices, but as you can see in the attached screenshot, 12 devices are connecting to my router, and 11 devices are unconnected but connected previously. Totally 23 devices have connected to my router.

 

It seems very unnormal and based on network-hacked situation of our home just 3 months ago, it makes me think that there are still some hacked situation from my neighbors? Can we have more protection from Kaspersky? 

Or this situation of too much devices connected is too difficult to handle even using Kaspersky? 

Hello @data1, 

Welcome!

There's an existing issue, please read the reply from Danila T. in Smart Monitor error - Claudio MB, to see if it's related - if not, please provide more information as outlined, again by Danila T in: Read before you create a new topic!

Thank you🙏
Flood🐳+🐋

[harlan4096]

Additionally, for prevention, change Your router Wi-Fi password for a stronger one, and if possible use WP3 security protocol in Your router.

[data1]

16 hours ago, Flood and Flood's wife said:

Hello @data1, 

Welcome!

There's an existing issue, please read the reply from Danila T. in Smart Monitor error - Claudio MB, to see if it's related - if not, please provide more information as outlined, again by Danila T in: Read before you create a new topic!

Thank you🙏
Flood🐳+🐋

I thick it may not be the monitor error because their total around 30 devices have contacted with my home router network. 

And I have turn of some home devices, there 4 devices are connecnting, and a deveice called ListenAirkan is even not my home device. and 27 deveice are unconnected bu connected previously.

4+27=31, that means there are 31 devices have connected to my router.

 

Please give advice for this horrible situations and thank you.

 

[Flood and Flood's wife]

49 minutes ago, data1 said:

I thick it may not be the monitor error because their total around 30 devices have contacted with my home router network. 

And I have turn of some home devices, there 4 devices are connecting, and a device called ListenAirkan is even not my home device. and 27 device are unconnected bu connected previously.

4+27=31, that means there are 31 devices have connected to my router.

Please give advice for this horrible situations and thank you.

Hello @data1

Thank you for posting back!

1. Has this been done for *all* the devices that are *not* yours: How to deny network access for a device? 
2. What is (your) computer OS version & build? 
3. Has the Wifi password been changed & is  WP3 security protocol used in the router - as suggested by @harlan4096 earlier? 

Please post back?

Thank you🙏
Flood🐳+🐋

[data1]

2 hours ago, Flood and Flood's wife said:

Hello @data1

Thank you for posting back!

1. Has this been done for *all* the devices that are *not* yours: How to deny network access for a device? 
2. What is (your) computer OS version & build? 
3. Has the Wifi password been changed & is  WP3 security protocol used in the router - as suggested by @harlan4096 earlier? 

Please post back?

Thank you🙏
Flood🐳+🐋

1.  "*all* the devices that are *not* yours“ is correct. only 9 devices, not 31 devices.

2. computer OS =W10, BUT I connect the pc directly through lan wire to the modem, not my router 

3. password has been changed many times, but owe only have WP2 passowrd, not wp3

[Flood and Flood's wife]

23 minutes ago, data1 said:

1.  "*all* the devices that are *not* yours“ is correct. only 9 devices, not 31 devices.

2. computer OS =W10, BUT I connect the pc directly through lan wire to the modem, not my router 

3. password has been changed many times, but owe only have WP2 password, not wp3

Hello @data1, 

Thank you for the information!

1. (you) need to *manually block all* the devices that are not yours - by blocking the MAC addresses! 
2. We need full OS version & build, in Windows Search, type WINVER, post back the result please? 
3. Router security needs to be WPA3  - what type of router is it- name, model & version?
4. *Also* - Modem - name, model & version? & Does Modem have a *password* IF 'yes', make sure this password is also changed to a new, very secure password please? 

Please post back?

Thank you🙏
Flood🐳+🐋

Edited January 16 by Flood and Flood's wife
modified 1. || Added 4.

[data1]

5 hours ago, Flood and Flood's wife said:

Hello @data1, 

Thank you for the information!

1. (you) need to *manually block all* the devices that are not yours - by blocking the MAC addresses! 
2. We need full OS version & build, in Windows Search, type WINVER, post back the result please? 
3. Router security needs to be WPA3  - what type of router is it- name, model & version?
4. *Also* - Modem - name, model & version? & Does Modem have a *password* IF 'yes', make sure this password is also changed to a new, very secure password please? 

Please post back?

Thank you🙏
Flood🐳+🐋

1. it may be hard to manually block all and new coming devices, but I will try.

2. WIN 10 22H2,  os 19045.3930

3. no wpa3, only WP2 password,  netgear router

4. Modem from my internet service provider, no need to enter password when connecting the netgear router using LAN cable

[Flood and Flood's wife]

19 minutes ago, data1 said:

1. it may be hard to manually block all and new coming devices, but I will try.

2. WIN 10 22H2,  os 19045.3930

3. no wpa3, only WP2 password,  netgear router

4. Modem from my internet service provider, no need to enter password when connecting the netgear router using LAN cable

Hello @data1, 

Thank you for posting back & the information!

1. Good, it's very important! 
2. Thank you. 
3. Read this please: How do I enable WPA3 security on my NETGEAR router?
4. Ok, thank you. 

Thank you🙏
Flood🐳+🐋

[data1]

23 hours ago, Flood and Flood's wife said:

Hello @data1, 

Thank you for posting back & the information!

1. Good, it's very important! 
2. Thank you. 
3. Read this please: How do I enable WPA3 security on my NETGEAR router?
4. Ok, thank you. 

Thank you🙏
Flood🐳+🐋

It is really hard to remove users manually everytime. 

AND I tpye in browser http://192.168.1.1 or http://www.routerlogin.net

it cannnot reach my router. Horrible. 

[Flood and Flood's wife]

56 minutes ago, data1 said:

1. It is really hard to remove users manually every time. 
2. AND I type in browser http://192.168.1.1 or http://www.routerlogin.net - it cannot reach my router. Horrible. 

Hello @data1, 

Thank you for posting back! 

1. We understand it's very difficult, however, that's the process Kaspersky have provided. 
2. Read this please: NETGEAR Support - I can’t access my router; what do I do?
3. (your) Premium subscription includes: Premium Support Services - the other option is to reach out to Kaspersky Customer Service, on the support page, https://support.kaspersky.com/b2c#contacts - select either Chat or Email, then fill in Application Malfunction, Other template - see image below; please include any screen images of the error & a *detailed history*. Support may request logs, traces & other data; they will guide you. 

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋