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Time limit Safe Kids seems influenced by other app on different device


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Posted

We are using Kapersky version 1.81.0.9

The time limit of the smart phone of my son seems influenced (decreased) by the app "photos" which is not used at all by him. This happens very often.  He doesn't use this app at all (no sync with a cloud app or wse), and in the overview (See printscreen) we see almost every week a usage of more than one hour.

Does anybody else has the same experience?

 

IMG-20220711-WA0015.jpg

Flood and Flood's wife
Posted

Hello @Annelies

Welcome!

We have the same: 

Spoiler

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  • Please log a case with Kaspersky Support; on the support page select either Chat or Email, then select Application malfunction, Other template; Support may need logs, traces & other data, they will guide you; include any screen images of the error & a detailed history. 
  • If you do log the issue with Support, please share the outcome with the Community, when it's available? 

Thank you?

Flood?+?

  • Like 1
Posted

Thanks a lot!

I logged a case. If somebody is having the same issues, please do the same.

  • Like 1

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