this antivirus block all my online game

[eina]

i dont know why you are blocking any new game, when i checked firewall the game are not there, fix your *******  firewall because i want to play arknight endfield and duet night abyss without disable kaspersky, i have kaspersky premium

Edited 11 hours ago by Berny

[Flood and Flood's wife]

1 hour ago, eina said:

Kaspersky premium. 

1. i don't know why you are blocking any new game, when i checked firewall the game are not there. 

• fix your firewall because i want to play Arknights: Endfield and Duet Night Abyss without disable Kaspersky. 

 

Hello @eina, 

Welcome!

Note - there's no need to use coarse or abusive language in the Kaspersky Forum, no-one will speak to you using such language, mutual-respect is the anticipated standard. 

1. The 'failure to acquire n/w config etc" is *not* a Kaspersky error - go to Kaspersky *Reports*, look for *any* instance of Kaspersky *blocking* Arknights: Endfield and OR Duet Night Abyss & post back the full-detailed report -> we need to see what you see.
2. Which firewall is being checked - Kaspersky OR Windows, in the Kaspersky application, Intrusion prevention, what's the status of Arknights: Endfield and OR Duet Night Abyss?
3. Are you attempting to play Arknights: Endfield and OR Duet Night Abyss via browser or installed app, IF browser, has another browser been used? 
4. Post back the Kaspersky Premium version, on Windows Taskbar, *Hidden-icons*, right-click the Kaspersky icon, select About? 
5. Post back the full OS version & build, in Windows Search, type WINVER, open the WINVER app, post back what's shown in the WINVER app? 

Thank you🙏
Flood🐳+🐋

Edited 11 hours ago by Flood and Flood's wife
formatting

[eina]

3 hours ago, Flood and Flood's wife said:

Hello @eina, 

Welcome!

Note - there's no need to use coarse or abusive language in the Kaspersky Forum, no-one will speak to you using such language, mutual-respect is the anticipated standard. 

1. The 'failure to acquire n/w config etc" is *not* a Kaspersky error - go to Kaspersky *Reports*, look for *any* instance of Kaspersky *blocking* Arknights: Endfield and OR Duet Night Abyss & post back the full-detailed report -> we need to see what you see.
2. Which firewall is being checked - Kaspersky OR Windows, in the Kaspersky application, Intrusion prevention, what's the status of Arknights: Endfield and OR Duet Night Abyss?
3. Are you attempting to play Arknights: Endfield and OR Duet Night Abyss via browser or installed app, IF browser, has another browser been used? 
4. Post back the Kaspersky Premium version, on Windows Taskbar, *Hidden-icons*, right-click the Kaspersky icon, select About? 
5. Post back the full OS version & build, in Windows Search, type WINVER, open the WINVER app, post back what's shown in the WINVER app? 

Thank you🙏
Flood🐳+🐋

proof when i quit kaspersky the game works, version, windows, there are nothing report against arknight and duet night

Edited 9 hours ago by eina

[Flood and Flood's wife]

1 hour ago, eina said:

• there are nothing report against arknight and duet night
• proof when i quit Kaspersky the game works.

 

Hello @eina, 

Thank you for the information! 

1. IF the *update* errors persist - READ & follow *all* of: General recommendations for solving database update issues in Kaspersky applications. 
2. Uninstall Kaspersky Premium using Windows -> Add or remove programs & READ: How to uninstall the application in Windows 8 or later - in the check-boxes that appear - Save subscription *only*, leave all other check-boxes clear - at the end of the *uninstall* of Kaspersky Premium shutdown the computer using SHUTDOWN, not Restart, when the computer is OFF, power ON by pressing the power button, log in. 
3. Download a new Kaspersky Premium installer from (your) MyKaspersky account OR https://www.kaspersky.com/downloads#update-product, install Kaspersky Premium, run a manual Database update -> *make sure it's successful*? 
4. Recheck the Arknights: Endfield and OR Duet Night Abyss issue, IF *either* persist log a request with Kaspersky Customer Service,  https://support.kaspersky.com/b2c#contacts -> select Email, then fill in the template as shown, include a *detailed history*.
5. Support may request logs, data & traces, they will advise you.
6. *Note - don't use the AI-bot to submit the case*     

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

[eina]

5 hours ago, Flood and Flood's wife said:

Hello @eina, 

Thank you for the information! 

1. IF the *update* errors persist - READ & follow *all* of: General recommendations for solving database update issues in Kaspersky applications. 
2. Uninstall Kaspersky Premium using Windows -> Add or remove programs & READ: How to uninstall the application in Windows 8 or later - in the check-boxes that appear - Save subscription *only*, leave all other check-boxes clear - at the end of the *uninstall* of Kaspersky Premium shutdown the computer using SHUTDOWN, not Restart, when the computer is OFF, power ON by pressing the power button, log in. 
3. Download a new Kaspersky Premium installer from (your) MyKaspersky account OR https://www.kaspersky.com/downloads#update-product, install Kaspersky Premium, run a manual Database update -> *make sure it's successful*? 
4. Recheck the Arknights: Endfield and OR Duet Night Abyss issue, IF *either* persist log a request with Kaspersky Customer Service,  https://support.kaspersky.com/b2c#contacts -> select Email, then fill in the template as shown, include a *detailed history*.
5. Support may request logs, data & traces, they will advise you.
6. *Note - don't use the AI-bot to submit the case*     

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

it still doesnt work after reinstall kaspersky and update database, instead you give general solution why dont you try install my game and try to fix it