The vpn does not allow connection on instagram

[Laércio]

my vpn allows me to connect to any website, but not to instagram, I have already tried to clean cookies, cache and nothing to solve, I need a solution to access instagram. Thanks to anyone who can help.

 

Edited March 29, 2023 by Berny
Peronal information removed

[Berny]

@Laércio Welcome.

I can't reproduce your issue on your personal profile that i removed from above screenshot.
Did you try url  "honeymoon" (This Account is Private) with another Browser ?

[Laércio]

I already tried access in all browsers. The profile is not mine, it is a public profile accessed by anyone, I used it as an example, but no one's instagram, whether mine or a famous person, is opening when the vpn is on.

[Berny]

@Laércio

Can you please provide more details 

 

[Laércio]

When I activate the vpn and enter any instagram, to view it, whether I am logged in or not, nothing appears, when I deactivate, everything is normal, I have tested it in other browsers, but only with the vpn active.

[Laércio]

that's just it, I activate the vpn and I can't access instagram

[Berny]

@Laércio

Please see “READ BEFORE …” , can you please specify your Kaspersky VPN and Windows OS version.

[Laércio]

Windows 10 Version 21h2 SO 19044.2728
VPN App version: 21.9.6.465

[Berny]

@Laércio

Your Kaspersky VPN. version is up-to-date.
It looks like there could be a resolving  problem on  the DNS server from your ISP, could you please switch to e.g. Clouflare or Google DNS ?

[Laércio]

My DNS is already configured as CloudFlare first and Google secondary.

[Berny]

@Laércio

Please contact Kaspersky Technical Support → https://support.kaspersky.com/b2c#contacts
Instagram does not block the use of VPN  ? ...

[Laércio]

Thanks so much for trying to help.