The safe website indicator icons appear twice

[BadaSaja159]

"When I enable the Kaspersky extension on Edge, the safe website indicators are displayed twice.

Is it possible to have only one displayed even if the Kaspersky extension is enabled?"

[Flood and Flood's wife]

20 minutes ago, BadaSaja159 said:

"When I enable the Kaspersky extension on Edge, the safe website indicators are displayed twice.

Is it possible to have only one displayed even if the Kaspersky extension is enabled?"

 

Hello @BadaSaja159, 

Welcome!

1. In the EDGE browser - is BING Search OR GOOGLE Search being used? 
2. Which Kaspersky *subscription* is installed: Standard, Plus OR Premium?  
3. Which Kaspersky *version* - on Windows, Taskbar, *Hidden icons*, right-click the Kaspersky icon, select About -> post back the information shown on the About screen please? 
4. What is the *actual search criteria* used in (your) image - please share it with the Community?  
5. In Windows Search, type WINVER - open the WINVER app, post back *all* the information shown in the WINVER app please? 

Please post back? 

Thank you?
Flood?+?

Edited February 28 by Flood and Flood's wife
grammar - in - not is

[BadaSaja159]

-I am using GOOGLE search on EDGE browser.
-PLUS
-I just searched on google. The situation is the same for any search term.

[Flood and Flood's wife]

1 hour ago, BadaSaja159 said:

-I am using GOOGLE search on EDGE browser.
-I just searched on google.

The situation is the same for any search term.

 

Hello @BadaSaja159, 

• We cannot replicate the issue. 
• Also, the icons - in the image (you've) presented - appear to be situated oddly. 
• Does the *duplicate* Kaspersky icon happen in a Chrome browser, using Google search? 
• Does the *duplicate* Kaspersky icon happen in a Firefox browser, using Google search? 

Do the following in the order below:

1. Reset EDGE - edge://settings/reset - select: Restore settings to their default values.
2. EXIT *all* browsers -> *don't open any browser until further notice*.
3. Export Kaspersky Settings, follow: How to export settings -> *don't import the settings until further notice*. 
4. Restore Kaspersky to default - follow:  How to restore the default settings of the application. 
5. Shutdown the computer using SHUTDOWN, not restart, when the computer is OFF -> power ON by pressing the power button, login.
6. Start Edge, IF necessary re-install the Kaspersky Protection extension, read: How to install the extension in Microsoft Edge based on Chromium. 
7. Recheck the issue?

8.  IF the issue persists, log a request with Kaspersky Customer Service, https://support.kaspersky.com/ko/b2c/kr#contacts  - select either Email or Chat, then fill in the template as shown; include a *detailed history* 

   *Also* -> IF using Chat -> *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat*       

Please share the outcome, with the Community, when it's available?

Thank you?
Flood?+?

Edited February 28 by Flood and Flood's wife
added resource