The problem between Kaspersky split tunneling and roblox

[SlayerViper]

I set the VPN to exclude only the discord app when tunneling is active, but it gives me an error like in the photo below. If I leave tunneling on and don't exclude any apps (like discord) the game opens. Is there a setting to solve this error, if not I'm honestly thinking of returning it, because the only feature that would be useful to me is the tunneling feature.

[SlayerViper]

I guess no one has any information about this, I guess I will have to return it. Making any application an exception in split tunneling causes this error, I hope this problem will be solved in the future.

[harlan4096]

Welcome to Kaspersky Community.

 

Please provide versions VPN installed.

 

Can You also post a capture of the exclusion in Split Tunneling settings?

[SlayerViper]

I don't open anything on purpose because whatever app I add, roblox gives me the above error.

21.17.7.539 (b) VPN Version

 

Edited August 10 by SlayerViper

[harlan4096]

Hum, maybe You should add some additional exe or service involved? 🤔

[morwena]

Did you find any way to solve this issue? Have a close problem with discord.

[Flood and Flood's wife]

On 10/11/2024 at 5:43 AM, morwena said:

Did you find any way to solve this issue? Have a close problem with discord.

Hello @morwena, 

Also, this recommended post by @Mikhail Shakhov, in topic: Баг с избранными приложениями, Bug with favorite apps - may be related - they're looking for data; IF (you) feel so inclined please log a request with Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts  - select either Chat or Email, then fill in the template as shown; please include a *detailed history* & include the URL for the post by @Mikhail Shakhov.

*Also* - IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat*     

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

[KarDip]

On 10/11/2024 at 2:43 AM, morwena said:

Did you find any way to solve this issue? Have a close problem with discord.

Hey there @morwena

This might help with the split tunneling issue in Kaspersky VPN while waiting for an official fix, here are some potential workarounds you can try:

1. Temporary Disable Other VPN Settings: If you have other VPN features enabled (like secure connection, ad blocking, etc.), try disabling them temporarily to see if it resolves the error with Discord.

2. Modify Network Adapter Settings:

   • Go to your network settings and check the properties of your network adapter. Sometimes, adjusting the settings related to Internet Protocol Version 4 (TCP/IPv4) can help.
   • Ensure that the DNS settings are set to automatic or use a public DNS server like Google (8.8.8.8 and 8.8.4.4).

3. Run as Administrator: Try running both Kaspersky VPN and Discord as an administrator. Right-click their icons and select "Run as administrator." This can sometimes resolve permission issues.

4. Reconfigure Split Tunneling:

   • Remove Discord from the exclusion list and save the settings.
   • Then, add Discord back into the exclusion list and check if the issue persists.

5. Check Firewall Settings: Make sure that your firewall settings (either within Kaspersky or Windows Firewall) allow both Kaspersky VPN and Discord to operate without restrictions.

6. Clean Reinstall: If all else fails, consider uninstalling Kaspersky VPN and then reinstalling it. This can sometimes clear out any corrupted files or misconfigurations.

7. Test on Another Network: If possible, connect to a different Wi-Fi network and see if the issue persists. This could help determine if the problem is related to your current network setup.

8. Provide Logs to Support: If you haven't already, gather and submit any relevant logs or error messages to Kaspersky technical support.

9. They may be able to offer specific guidance based on your setup.

These steps "may help mitigate the issue" while you wait for an official fix.

If you discover any specific solutions that work, it might also be helpful to share them in the bug report to assist other Community users experiencing the same issue.

Thank you