the mouse move erratically in windows 10 [Closed]

[bagheraa]

From some time ago, the mouse moves erratically and without control.

The problems goes better when I disconnect kaspersky antivirus protection, and activate windows defender.

It seems that I have a malware in my computer related to kaspersky antivirus.

What can I do?

[nexon]

Hi,

Welcome.

First tell us your pc specs (CPU, RAM) etc..

[bagheraa]

Computer: MSI @steelserires

Processor: Intel Core 7-6700HQ

Ram: 16 GB

OS: Windows 10 Home 64  bits version 17763.914

[nexon]

You have Out of date windows. 

Why you dont update? Your version Windows is from October 2018 (more than one year old)!

Meanwhile was released version 1903 (May 2019) and 1909 (November 2019) which is newest version. So i recommend you to install this 1909 version.

[bagheraa]

Hello,

I have updated to Windows 10 Version 1909 (november 2019), and the problem presist.

Also, the Kaspersky antivirus is updated to the latest version.

Can you help me with this?

Thanks

[nexon]

Run GSI and post link here.

[bagheraa]

Here I send you the link.

[nexon]

Zip file upload Here 

[bagheraa]

link

[nexon]

Delete temp files. 

Tutorial Here after that delete all files in recycle bin and restart PC.

 

Any better? 

[bagheraa]

No.

There remain some files in %TEMP% that I cannot delete.

I have downloaded and run CCleaner.

The mouse is now even worse.

 

[nexon]

Worse after use ccleaner? I dont use Any cleaner. 

Maybe try uninstall ccleaner and restart. 

[bagheraa]

I have found a .jar file on the %TEMP% folder that is very strange.

 

[nexon]

Jar? Somerhing with java i think. 

[bagheraa]

maybe this is the virus. I cannot delet it

[nexon]

Update kaspersky and run full scan

[Flood and Flood's wife]

Hello @bagheraa,

Additional:

• (1) 

Is KAV licensed or free?

• (2)

Mouse:

1. Can you recollect (approximate date) when the "mouse moves erratically and without control" issue began? 
2. What applications are active when the "mouse moves erratically and without control"
3. Have you run Windows troubleshooter? 
4. Have you uninstalled the mouse and reinstalled?
5. Have you tried another mouse? 
6. May we have a video of the "mouse moving erratically and without control"?

• (3) 

Temp files:

Run Windows in SafeMode, clear:
C:\Windows\Temp
C:\Users\YOURNAME\AppData\Local\Temp

• (4) 

If Fastboot is enabled, change it to Normal boot. 

• (5)

Reset Power Options to Balanced

 

➡ At the completion of (1) to (5) shutdown device using Windows Shutdown, not Restart, when device is OFF, restart, run Windows in SafeMode again, check if original issue "mouse moves erratically and without control" problem persists?

1. ❓ "yes" ❎ please let us know?
2. ❓ "no" ❔ run Windows in NormalMode, check if original issue "mouse moves erratically and without control" problem persists?
3. ❓ "yes" ❎ please let us know?
4. ❔ "no" ✅ please let us know? 

Please post back?
Thank you🙏

[bagheraa]

(1) I have a licensed KAV

(2)

. the problems started about december 23, when I move on holidays to my parents house.

. the applications the mouse has more problems are the system configuration, internet browsers, and almost any others.

. I have run troubleshoot

. I have uninstalled and installed the mouse

. I have not tried another mouse (I must buy one)

. I’m trying to grab a video

(3) I have enetered in secure mode and delted all tmp files. The mouse moves erratically in secure mode

(4) I have changed to normal boot

(5) I have set balanced power options

[bagheraa]

I have bought another mouse, a Genius NX7000, and it seems to work fine.

 

 

[Flood and Flood's wife]

Hello @bagheraa,

Thank you for replying, before and just now👌

As  the issue was replicated in SafeMode, the indications were it was a mouse problem, rather than Kaspersky software.

 It’s great news to hear that a different mouse is working fine🤸 

Thank you🙏

[bagheraa]

Thanks a lot for your help and your patience with me.

[Flood and Flood's wife]

Hello @bagheraa,

You’re very welcome!

It was a pleasure for us to be able to help & you made it easy for us because you paid very close attention to everything we requested and provided us with what we needed to help you. 

It’s called teamwork!

Best regards