The key symbol

[Scottadd]

When I log into a few sites there is a key symbol which is unable to input over. I am using Chrome. What is this about and how can I fix it??

[Flood and Flood's wife]

Hello  @Scottadd,

Welcome!

Please tell us:

1. Operating system version?
2. KPM version? select 3 horizontal bars, lower left hand corner of KPM application, select About
3. Chrome version ? 
4. In Chrome, is KPM extension enabled?
5. Has “key symbol which is unable to input over” issue always existed or is new? 

• 6 In KPM Application, is AutoFill enabled? 

 

• 7 In the sites where the “key symbol is “unable to input over”, are the sites configured in KPM application, with existing Logins & passwords? If “yes”, in KPM, selecting one of those sites, how is Autologin set? 

Please let me know?

Thank you🙏

 

References:

KPM 9 System requirements

KPM Release notes, Patches A – F for version 9.0.2.767

[Scottadd]

I followed the guidance up to the Autofill screen - where to I go after this?

Archie

[Flood and Flood's wife]

Hello  @Scottadd, Archie.

My “guidance” is trying to find out the problem, so I can help, without information it’s really hard to add more “guidance”. 

Please let me know 1 thru to 7 and:

(8) Please provide me with a site URL where the issue is present? 

(9) Does the same issue happen if a different browser is used? 

Thank you

 

 

[Scottadd]

Hi

There are several sites and even yours where this happens. I am using Chrome. It does not appear if I use Microsoft Edge. Therefore it is Chrome issue.

[Flood and Flood's wife]

Hi  @Scottadd,

To help me test:

1. In Chrome, is Kaspersky Protection extension enabled ?
2. In KPM, for https://community.kaspersky.com/, is AutoLogin enabled or disabled ?
3. In KPM application Settings, is AutoFill enabled ? 

Please let me know?

Thank you. 

[Flood and Flood's wife]

Hello  @Scottadd, 

Test 1:

Using Chrome v79.0.3945.79 , with Kaspersky Password Manager extension v5.0.0.23 enabled, tested 4 Kaspersky sites, requiring login & one other site, also requiring login : 

Kaspersky Community, KPM Key shows, successful input of data & login.

Kaspersky Facebook, KPM Key shows, successful input of data & login.

Kaspersky VK, KPM Key shows, successful input of data & login.

Kaspersky Club, KPM Key shows, successful input of data & login.

LinkedIn, KPM Key shows, successful input of data & login.

 

Test 2:

Using Chrome v79.0.3945.79 , with Kaspersky Password Manager extension v5.0.0.23 disabled, tested 2 Kaspersky sites, requiring login & one other site, also requiring login:

Kaspersky Facebook, no KPM Key showing, successful input of data & login.

Kaspersky Club, no KPM Key showing, successful input of data & login.

LinkedIn, no KPM Key showing, successful input of data & login.

• I’d really like to help, however, for that outcome, I need to understand the issue, atm, I dont. 

Thank you.