The exclusions simply dont work

[dan451]

Can anyone help me or kaspersky team fix this i want to use this antivirus because its good but whenever i add an exclusion it doesnt work infact if i turn off the antivirus it too just deletes and terminates the file please help

[dan451]

just turned off antivirus still deleted it

[Guilhermesene4096]

@dan451Welcome

 

Please provide your operating system version and the version of Kaspersky installed

 

Also, please explain in more detail what type of deletion you are doing, e.g. URL/File

 

Support links:

→ How to find your operating system version

→ How to find the name and version number of a Kaspersky application

[dan451]

latest and windows 11 im using a file

[Guilhermesene4096]

@dan451

 

Could you provide the version and product?

 

Add file and folders to exclusions ↓

 

Open the Kaspersky interface

In the lower left corner select the gear symbol (setting)

Click "Security Settings"

Scroll down and click → Exclusions and actions on object detection

Scroll down again and click → Manage exclusions

Click "Add"

Under "File or folder", select the file or folder to exclude from scanning

Under Protection components, select "All components" or a specific component you want

Under "Status", select → Active

Click → Add

Click → Ok

Click → Save

After adding the exclusions, restore the file/folder from quarantine

Restore from quarantine ↓

 

(Do the procedure under your own responsibility)

 

Open the Kaspersky graphical interface

Click on "Security"

On the right side of the window, click → Quarantine

Select the file/folder you want to restore and click → Restore

 

Support links:

How to restore a deleted or disinfected file

Edited March 2 by Guilhermesene4096

[dan451]

also when i add exclusion to file it still deletes stuff in that file

[harlan4096]

5 minutes ago, dan451 said:

just turned off antivirus still deleted it

Then it was Windows / Microsoft Defender that deleted it...

[dan451]

i did that but it still deletes the file

[Guilhermesene4096]

@dan451

Before posting an answer, try to follow the procedure given to you.

I believe you are not doing the correct procedure I told you.

If you made the correct deletions there is no way for Kaspersky to delete the file.

[dan451]

6 minutes ago, Guilhermesene4096 said:

@dan451

Before posting an answer, try to follow the procedure given to you.

I believe you are not doing the correct procedure I told you.

If you made the correct deletions there is no way for Kaspersky to delete the file.

ill make a video

[dan451]

16 minutes ago, Guilhermesene4096 said:

@dan451

Before posting an answer, try to follow the procedure given to you.

I believe you are not doing the correct procedure I told you.

If you made the correct deletions there is no way for Kaspersky to delete the file.

cant record but when i add an to the folder and then open a file in it it just says process terminated

[dan451]

or it says windows cant access it

 

[Guilhermesene4096]

@dan451

In the exclusion rule change Under Protection components, select "All components"

[dan451]

Just now, Guilhermesene4096 said:

@dan451

In the exclusion rule change Under Protection components, select "All components"

i did that and for some reason it just didnt work and now for some reason it does work even tho i did exact same thing i did earlier