Taskbar icon is gray, showing that my product has not loaded

[System_Info]

As the image below shows: I turned on my computer, I was waiting for 15 minutes the icon that is on the windows taskbar is still in gray color informing that my security product was not loaded.
1- What do I have to do?
2- Is Kaspersky aware of this Problem?

 

[Igor Kurzin]

Hi @System_Info , 

Did you try to reinstall the product without keeping the settings? 

We would need to check some logs from your PC, do you mind submitting a ticket to technical support via https://support.kaspersky.com/b2c/ and letting me know the incident number? 

[System_Info]

Hi @System_Info , 

Did you try to reinstall the product without keeping the settings? 

We would need to check some logs from your PC, do you mind submitting a ticket to technical support via https://support.kaspersky.com/b2c/ and letting me know the incident number? 

You won't need it when I changed the icon it went back to normal. Thank you for your help.