Systray icon is grey, hover says Launching in progress...”,

[Romain1983]

Hello,

 

Recently, I had to reinstall Kaspersky due to the release of the new FREE version. It’s now “Security Cloud” ( v 21.1.15.500(c) ).

Since, the systray icon of Kaspersky stay grey and when hovering it, says “Launching in progress...” (in french “Lancement en cours...”).

 

If I double click on it, it opens the UI correctly, and I can perform various actions in it. Still, the systray icon is worrying me : is Kaspersky completly loaded ?

 

A few days ago, I’ve been warn of a URL redirection by Google Chrome itself : the URL was looking bad, and usually Kaspersky instantly detects connexions attempts and block them, but here he didn’t triggered the protection. Maybe it was nothing and I’m extrapolating a behavior, but I’m suspecting that Security Cloud Free isn’t fully loaded.

[Berny]

@Romain1983 Welcome.  Can you please provide a GSI Log :

https://community.kaspersky.com/b2c-forum-des-utilisateurs-francais-66/comment-nous-aider-pour-vous-aider-avec-un-rapport-gsi-90

[Romain1983]

https://www.getsysteminfo.com/report/dcc2f1c477009b27a53397a611da857d

[Berny]

@Romain1983 Please uninstall Malwarebytes or disable the Mbam Ransomware protection + reboot.

[Romain1983]

Malwarebyte wasn’t launched, and can’t activate Ransomware protection in free edition.
Anyway, I uninstalled it for testing purpose, and it didn’t fix the problem.

 

I don’t think it’s a software conflict, the problem persist right after a reboot without any other software launched.

[Berny]

@Romain1983 Please exit Kaspersky and reinstall “on top” ?

[Romain1983]

Reinstalling solved the problem. 👍

I used RevoUninstaller to erase all the remaining data, while keeping Kaspersky’s settings (option to check during uninstallation).

Now the icon is green and all is loaded.

I don’t know what’s the real reason, but you can remind this as a stereotypical solution for further similar problems. ;)