Suspicious behavior of Kaspersky (Multiplication then its complete shutdown)

[Maveric]

Os Version : Windows 11 22621.2283
Application version : 21.3.10.391
 

Good morning,
For 2 days my Kaspersky total security has been in complete disarray.
It starts by having the Kaspersky icon which begins to multiply in the notification bar between 3 to 5 times, then when I hover my mouse over it it all disappears.
From this moment on, I have no access to internet surfing or the ability to open the Kaspersky interface.
When I try to launch it the icon appears gray and the service does not start.

• I restarted the PC several times, the problem ended up reappearing quite quickly.
• I reinstalled kaserperky twice,
    1 time while keeping my configuration parameters
    1 time with nothing saved

I tried to analyze in the Windows logs if I can see the causes of the application shutdown or the causes of its multiple launches but without success.

Do you have any idea of the problem or a solution to enable more verbosity in logs so that we can carry out an analysis of this please?

Thanks in advance

[Flood and Flood's wife]

1 hour ago, Maveric said:

Os Version : Windows 11 22621.2283, KTS v21.3.10.391
 

Good morning,
For 2 days my Kaspersky total security has been in complete disarray.
It starts by having the Kaspersky icon which begins to multiply in the notification bar between 3 to 5 times, then when I hover my mouse over it it all disappears.
From this moment on, I have no access to internet surfing or the ability to open the Kaspersky interface.
When I try to launch it the icon appears gray and the service does not start.

• I restarted the PC several times, the problem ended up reappearing quite quickly.
• I reinstalled kaserperky twice,
    1 time while keeping my configuration parameters
    1 time with nothing saved

I tried to analyze in the Windows logs if I can see the causes of the application shutdown or the causes of its multiple launches but without success.

Do you have any idea of the problem or a solution to enable more verbosity in logs so that we can carry out an analysis of this please?

Thanks in advance

Hello @Maveric
Welcome!

1. Check Windows to see if there's any outstanding Updates/patches? 
2. Sign into (your) MyKaspersky account & confirm the KTS activation code is stored in the Subscription tab? 
4. Create a System restore point. 
5. Using *normal* Windows uninstall steps - uninstall KTS - then SHUTOWN the computer, using SHUTDOWN, not Restart, power on by Pressing the Power button, login. 
6. Follow directions *make sure* KAVREMOVER is run as Admin  - using SAFEMODE, UNINSTALL KTS *again* -> then SHUTDOWN the computer, using SHUTDOWN, not Restart, - revert to NORMAL mode & login. 
7. Download a new KTS exe: Kaspersky Total Security for Windows®
8. Install KTS, follow:  How to install the application. 
9. Recheck? 
10. IF the issue persists, using normal Windows uninstall steps - uninstall KTS - then SHUTOWN the computer, using SHUTDOWN, not Restart, power on by Pressing the Power button, login. 
11. Install Kaspersky PLUS (free upgrade), refer Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Danila T.

Any issue, please post back? 

Thank you🙏
Flood🐳+🐋

[Maveric]

Hello,

Thank you very much for your feedback.

Here are the steps taken:
1, 2, 5, 6, 7, 8,
9 in progress, I'm waiting to see over 24H if the problem appears.

For the 11 I'm not too ready to migrate but if it's really necessary why not. But I'd rather opt for a solution with my version.

I'll keep you informed of the result.

[Maveric]

Hello,
Same problem.

So I forced Windows updates and then switched to Kaspersky Plus.

For the moment, the problem hasn't reappeared. I'll let you know in 48 hours whether it's completely solved or not.

[Maveric]

Hello,

New version Kasperky Plus has solved my problem.

Thanks you for your help

[Flood and Flood's wife]

5 minutes ago, Maveric said:

New version Kasperky Plus has solved my problem.

Thanks you for your help

Excellent @Maveric, well done, thank you for taking the time to share the good news with the Community🙏

We're delighted with the outcome🤸‍♂️

Flood🐳+🐋