Subscription Problem Detected

[Jofwindsurfs]

How should I do if I encounter a subscription problem while I still far away from my next renewal date? 

 

[Jofwindsurfs]

Is my license file missing ?

 

[Flood and Flood's wife]

How should I do if I encounter a subscription problem while I still far away from my next renewal date? 

Is my license file missing? 

Hello @Jofwindsurfs, 

Welcome!

• Follow all steps in "License problem detected" or "Invalid key file" error, including What to do if the issue persists

Please let us know the outcome? 

Thank you🙏

Flood🐳+🐋

[Jofwindsurfs]

Thanks for asking me to go through the steps although it is just partially helpful. After I reinstalled the software, the license issue is still there until I logged in my Kaspersky’s account and manually add my computer into ‘My Desktop’ and key in the activation code. Problem solved!

[Flood and Flood's wife]

Thanks for asking me to go through the steps although it is just partially helpful. After I reinstalled the software, the license issue is still there until I logged in my Kaspersky’s account and manually add my computer into ‘My Desktop’ and key in the activation code. Problem solved!

Hello @Jofwindsurfs, 

You’re most welcome☺ !

Thank you for posting back and advising how you solved the issue👏 

We’re delighted the issue is resolved🤸

Thank you for taking the time to let the Kaspersky Community know🙏

1. Did you fill in the Was this information helpful? How can we improve this article? form, so that Kaspersky documentation specialists fix the article? 

 

Thank you🙏

Flood🐳+🐋