Subscription of five devices

[moath]

I have a total subscription, and one device is supported, and when I added a new device it is not accepted . A device named Moth

And my e-mail address is *****@*****.tld

Please resolve as soon as possible

[moath]

Knowing that I am using only one device

[Flood and Flood's wife]

1 hour ago, moath said:

Subscription of five devices - I have a total subscription, and one device is supported, and when I added a new device it is not accepted.

1. Please resolve as soon as possible

1 hour ago, moath said:

Knowing that I am using only one device

Hello @moath, 

Welcome!

• What is the error message (you) see when (you) added a new device & it is not accepted? 

1. The Community cannot resolve the issue, please log a request with Kaspersky Customer Service, they have access to (your) private information, the Community does not -  https://support.kaspersky.com/b2c#contacts  - on the support page, select either Chat or Email, then fill in the template as shown in the image below; please include images of the error & a *detailed history*. Support will guide you.                                                           

• Also, when the problem is fixed, Kaspersky has replaced Kaspersky Total Security with Kaspersky Plus, you may wish to read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Danila T.

Thank you🙏
Flood🐳+🐋

Edited April 24 by Flood and Flood's wife
grammar