Subscribed yesterday, money debited, no email code received

[Sreelapasus]

Hi everyone,

I purchased a Kaspersky Standard subscription yesterday, and the payment has already been debited from my account. However, I have not received the confirmation email containing my activation code yet.

I have already checked my spam/junk folders, and the email is not there. I also sent an email to Kaspersky support, but I have not received a response yet.

Could a moderator please advise on how to escalate this, or point me toward a live channel that can help me get my code? 

Thank you for your help!

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[Berny]

@Sreelapasus Welcome.

Can please check on → https://my.kaspersky.com/MyLicenses#/portal/pages/licenses   ?

[Sreelapasus]

Hi Berny

I checked, and only the expired subscription is showing. The new subscription is not displayed.

[Berny]

@Sreelapasus

Please contact Kaspersky Technical Support

→ https://support.kaspersky.com/b2c/#contacts 

1) Fill in the form

2) Did not find your answer ? Contact Customer Service
 

[Sreelapasus]

I have tried contacting the customer service in UAE during the working hours. Unfortunately no one is responding. Anyway have emailed the support team. 

[Ayz]

You can sign with google. This work.

[Berny]

You need to log in with the email address that is associated with your Kaspersky subscription or your My Kaspersky account.