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Subcription / License Status


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Hi, I'm interested to use Kaspersky Password Manager. After I installed the app on my Windows laptop, Android phone and iPhone, I noticed that my subscription / license status is inconsistent. On my Android (LG G7+), the status is Premium Version because of Kaspersky Total Security, and with Valid Through matched exactly on my KTS license (3 devices). But on my Windows 10 and iPhone, the status is free. Please note that this happen while I'm exporting my LassPass vault and it failed to import the data to KPM, possibly that I have more than 15 entries (KPM Free limitations). So which one is the corrent status? Please help thanks
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Welcome. Please check this https://support.kaspersky.com/14212
Thank you, but can you specify which help will resolves my issue? Please note that on My Kaspersky -> License page, there's "Activation error. You have reached the limit on the number of activations allowed under the license." message, but if I recall I only activate my 3 Device 2 Years license once per device (all of them are Windows.) Should I contact My Kaspersky Technical Support about this?
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"Activation error. You have reached the limit on the number of activations allowed under the license."
Your only option is K-Lab Tech Support . Please check this item : https://support.kaspersky.com/common/error/activation/11006 "If you are sure that your license must cover all your devices but the error still occurs, submit a request to Kaspersky technical support via My Kaspersky."
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  • Solution
Hello cliffflip. Unfortunately the Community portal is unable to resolve Licensing/Activation issues. These must all be done by Kaspersky Technical Support - https://support.kaspersky.com/b2c, select country/location, select Purchasing and Licensing, select contact options from the list:
  1. Log a request via MyKaspersky portal
  2. Phone- if it's available in your region
  3. Online Chat - if it's available in your region
Have you logged into your MyKaspersky online account, find the Kaspersky software that shows "Active", select ⚙Details: https://my.kaspersky.com/MyLicenses#/
  1. https://www.kaspersky.com/blog/what-is-the-limit-of-activations/2780/
  1. Activation error. You have exceeded the maximum number of application copies that can be installed with one license https://support.kaspersky.com/8762
Thanks.
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