Still Broken

[TAE]

It has been almost a month since the VPN service has been operating poorly.

Many sites take an unacceptably long time to load, including this one.

I couldn't even login to this forum with the VPN enabled. (London server) I had to disable it to make this post.

I have updated to the latest version. (21.23.6.614-2)

I have waited patiently. I have kept quiet until now.

The VPN is still broken. What's going on?
 

I will not contact support to be fobbed-off and strung along. This is clearly an issue with Kaspersky's end, not mine.

When will this be fixed? Will there be some kind of compensation?

I'm losing patients.

[Berny]

@TAE Hello,

Please read this official annoucement from @Mikhail Shakhov

[TAE]

5 minutes ago, Berny said:

@TAE Hello,

Please read this official annoucement from @Mikhail Shakhov

Thanks for your reply. I have already read this announcement and it doesn't help.

"We’re truly sorry that you’re experiencing some temporary issues"

It's not temporary. It has been a month. My patients have been exhausted. 

Changes to the service should have been tested before inflicting them upon the customer.

I don't appreciate being used as an unpaid beta tester.

[Berny]

@TAE

I understand your dissatisfaction  but Kaspersky Technical Support is your best option. I assume that you are on the latest Windows update ?

[TAE]

12 minutes ago, Berny said:

@TAE

I understand your dissatisfaction  but Kaspersky Technical Support is your best option. I assume that you are on the latest Windows update ?

I am on the latest Windows update, yes.

Technical support will not help because the problem is with the servers/software and not my configuration.

I have dealt with tech support. Their modus operadi is to make the user think that the problem lies with them and not the service. I'm not playing that game.

[Berny]

@TAE

Kaspersky is of course aware about this temporary Server problem and is currently investigating this issue.

[DANY51]

Bonsoir à tous !

Le plus étonnant dans cette affaire, c'est le temps démesuré que prend cette investigation.

J'ai longtemps pensé que Kaspersky était au top dans le domaine de la cybersécurité.

Je commence sérieusement à déchanter !

 

Edited 1 hour ago by Berny

[TAE]

16 minutes ago, Berny said:

@TAE

Kaspersky is of course aware about this temporary Server problem and is currently investigating this issue.

I know. So why would you suggest I contact tech support, when you know very well that the problem is with the service?

This is the point I'm trying to make. The problem is with the service. When will it be fixed? 

[Berny]

@Tea

I understand your comment , but sharing problematic issues - which we appreciate  - is helpful for Kaspersky Technical Support. 

[TAE]

5 minutes ago, Berny said:

@Tea

I understand your comment , but sharing problematic issues - which we appreciate  - is helpful for Kaspersky Technical Support. 

If you want me to beta test your product, I want a salary and a contract.

It is not the responsibility of paying customers to beta test a broken product.

[Berny]

@TAE

1 hour ago, TAE said:

 I want a salary and a contract

[Off-Topic] I am only a  volunteer  Moderator  ( salary contract )

[Tremi]

Same here — and not just on my devices, but also on my parents’. My mom’s VPN turned on automatically and we couldn’t talk on Messenger. For me, my banking app won’t load with VPN enabled, and even YouTube doesn’t work. I’ve been patient, but I’m running out of it. I’ll give it one more month (I’ve been a satisfied customer for over 10 years and even recommended the service to others, like my parents), but honestly the reputation has dropped a lot in my eyes.

INC000017990013

 

 

[TAE]

6 minutes ago, Berny said:

@TAE

[Off-Topic] I am only a  volunteer  Moderator  ( salary contract )

You have my sympathy.

[Berny]

@Tremi Welcome.

Thank you for your INC reference, Kaspersky collaborators are watching this  Forum.