Still Broken

[TAE]

It has been almost a month since the VPN service has been operating poorly.

Many sites take an unacceptably long time to load, including this one.

I couldn't even login to this forum with the VPN enabled. (London server) I had to disable it to make this post.

I have updated to the latest version. (21.23.6.614-2)

I have waited patiently. I have kept quiet until now.

The VPN is still broken. What's going on?
 

I will not contact support to be fobbed-off and strung along. This is clearly an issue with Kaspersky's end, not mine.

When will this be fixed? Will there be some kind of compensation?

I'm losing patients.

[Berny]

@TAE Hello,

Please read this official annoucement from @Mikhail Shakhov

[TAE]

5 minutes ago, Berny said:

@TAE Hello,

Please read this official annoucement from @Mikhail Shakhov

Thanks for your reply. I have already read this announcement and it doesn't help.

"We’re truly sorry that you’re experiencing some temporary issues"

It's not temporary. It has been a month. My patients have been exhausted. 

Changes to the service should have been tested before inflicting them upon the customer.

I don't appreciate being used as an unpaid beta tester.

[Berny]

@TAE

I understand your dissatisfaction  but Kaspersky Technical Support is your best option. I assume that you are on the latest Windows update ?

[TAE]

12 minutes ago, Berny said:

@TAE

I understand your dissatisfaction  but Kaspersky Technical Support is your best option. I assume that you are on the latest Windows update ?

I am on the latest Windows update, yes.

Technical support will not help because the problem is with the servers/software and not my configuration.

I have dealt with tech support. Their modus operadi is to make the user think that the problem lies with them and not the service. I'm not playing that game.

[Berny]

@TAE

Kaspersky is of course aware about this temporary Server problem and is currently investigating this issue.

[DANY51]

Bonsoir à tous !

Le plus étonnant dans cette affaire, c'est le temps démesuré que prend cette investigation.

J'ai longtemps pensé que Kaspersky était au top dans le domaine de la cybersécurité.

Je commence sérieusement à déchanter !

 

Edited 1 minute ago by Berny