Some PCs cannot access the file server for a few minutes

[GLFI69]

Hello, I'm facing a problem that started about mid-november.

When a user tries to open or save a file that is in a network folder, it fails as when the network resource is no longer reachable. In fact at that moment the file server is inaccessible but only for that pc.

This interruption lasts about 3 minutes and then everything starts working again as before. It can happen 1/2/3 times a day.

These PCs are different models with different network card.

The file server has KS 10.1.0.622 for server with Critical Fix Core1+CF11+CF12+CF13 (Anti-Cryptor is on).

Clients have KES 11.1 and 11.2.

I don't want to say it's a KS 10 for server issue but do you have any advice for me? I seemed to remember an article on the Kaspersky support site relating to a problem with the Anti-Cryptor but I can't find it.

no one else is having this problem?

Thanks.

[Guest #37]

Hi,

Please upgrade to the last version, Kaspersky Security 10.1.2 for Windows Server (version 10.1.2.996).

Regards

[GLFI69]

upgraded to 10.1.2.

let’s hope.

[Guest #37]

Hi,

Ok.

Regards

[GLFI69]

nothing is changed.

i have to look for the solution elsewhere.

[Oleg Bykov]

nothing is changed.

i have to look for the solution elsewhere.

Hello,

It is the KSWS AntiCryptor blocking the connection maybe? What do the KSWS reports say?

 

[GLFI69]

KSWS repots nothing.

i’m investigating and it is not a KSWS issue.

Thanks.