Software issue VPN secure connection does not work

[aNGRYcostumer]

Well I did all what it says in the article https://support.kaspersky.co.uk/ksec-for-windows/troubleshooting/13493 and nothing works , why I say it is a software issue ? in another computer it works just fine. so... I do not want to reinstall windows for this I really don't want to pay anymore for this.. really. give me a solution

[Flood and Flood's wife]

9 minutes ago, aNGRYcostumer said:

Well I did all what it says in the article https://support.kaspersky.co.uk/ksec-for-windows/troubleshooting/13493 and nothing works , why I say it is a software issue ? in another computer it works just fine. so... I do not want to reinstall windows for this I really don't want to pay anymore for this.. really.

1. give me a solution

Hello @aNGRYcostumer, 

Welcome!

We don't see any instructions to reinstall Windows in the "Secure connection is temporarily unavailable" message in Kaspersky Secure Connection documentation?

1. Follow the instructions -> If the issue persists, submit a request to Kaspersky customer service by choosing the topic and filling out the form.

Thank you?
Flood?+?

[aNGRYcostumer]

this is not good at all your software is a joke

[Flood and Flood's wife]

1 minute ago, aNGRYcostumer said:

this is not good at all your software is a joke

Hello @aNGRYcostumer, 

Thank you for posting back!

The Community is composed of users of the Kaspersky software - just like you, all of whom volunteer their time freely, to help other members of the Community - just like you. The Kaspersky Community cannot assist with the issue - the Community cannot request logs, traces or other data - this is a Community rule - to protect *your* privacy.

Furthermore, how do you expect Kaspersky support to assist if you don't contact them - they don't have x-ray vision.  

Thank you?
Flood?+?

[aNGRYcostumer]

okay now it's fixed after trying some things. all I had to do is put another vpn on and then close that , and magically it added my keys .  and when i say YOU I REFER TO KASPERSKY IT SELF , NOT YOU .. I DO NOT CARE ABOUT YOU, I CARE ABOUT PUTING MY MONEY ON THE RIGHT SOFTWARE . and this was a serious issue , and I do not forgive things like this . but now it's fixed so . i was 6 hours trying to fix this , and i do not like being here for those software issues at all. then you can mark this as solved 

[Flood and Flood's wife]

Hello @aNGRYcostumer, 

We suggested you contact Kaspersky support, simply bc they have access to (your) private information, the Kaspersky community doesn't; the Community is limited in what we can do to assist - we didn't think for one minute you were conflating us - with Kaspersky - even if you were, it's irrelevant, bc, no such relationship exists. 

We're delighted to read you've resolved the issue. 

Thank you?
Flood?+?

Edited April 3, 2023 by Flood and Flood's wife
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