Smart Home Monitor not seeing WiFi - Location Services ON

[Paspare]

I've just renewed my Kaspersky Premium and now I have a problem with Smart Home not seeing my WiFi.  I've seen other reports where Location Services were not switched on but I can confirm that my Location Services are ON.

[AlexeyK]

26 минут назад, Paspare сказал:

Location Services were not switched on but I can confirm that my Location Services are ON.

If location services were previously switched off, after switching them on you should restart the OS and recheck.

https://support.kaspersky.com/help/Kaspersky/Win21.23/en-US/283105.htm

[Paspare]

Yes, I did that but it still doesn't recognise that my WiFi is on.

[Flood and Flood's wife]

44 minutes ago, Paspare said:

I've just renewed my Kaspersky Premium and now I have a problem with Smart Home not seeing my WiFi.  I've seen other reports where Location Services were not switched on but I can confirm that my Location Services are ON.

Hello @Paspare, 

Welcome!

Please share the following information: 

1. Windows OS version & build - in Windows Search, type WINVER, open the WINVER app, post back what's shown in the popup? 
2. Kaspersky Premium version, on Windows Taskbar, *hidden-icons*, right-click the Kaspersky icon, select About, post back what's shown in the About window? 

Thank you🙏
Flood🐳+🐋

Edited 1 hour ago by Flood and Flood's wife
formatting

[AlexeyK]

2 минуты назад, Paspare сказал:

it still doesn't recognise that my WiFi is on.

Please attach a screenshot of this part of the product window.

[Paspare]

 

Windows 11 25H2

 

[AlexeyK]

@Paspare Still waiting. Also a screenshot of this part of the windows (scr. 1). And make sure this option is enabled (scr.2).

Спойлер

[Paspare]

[Flood and Flood's wife]

58 minutes ago, Paspare said:

Windows 11 25H2, KP 21.23.6.614(a)

 

Hello @Paspare, 

Thank you for the information!

Please confirm you're not enrolled in the Windows Insider Program or any channels such as:  Canary, Dev, Beta, and OR Release Preview? 

Thank you🙏
Flood🐳+🐋

[Paspare]

No - I wouldn't know what to do with any of those!

[AlexeyK]

@Paspare Did it appear after subscription update or the product version upgrade?

It's hard to say what's this. You can try:

1. Reset the settings (settings - manage settings - restore), exporting them for backup before this action.

2. Reinstall the app without saving its settings.

3. Contact support and provide them with an additional information. Your subscription has priority access, so take the opportunity.

Edited 1 minute ago by AlexeyK