Several computers hangs on startup

[gcadavid]

Several computers hangs on startup. When computer shows logon page computer does not respond. When we uninstall KES, computer works again. Someone who has experienced this issue? I can login with safe mode and I only see problems with devices that has warning advise. 

[R.pine]

Hi @gcadavid 

• Observe if the computers are with the latest version of KES installed please follow the lifecycle : https://support.kaspersky.com/corporate/lifecycle#b2b.block0  so, provide upgrade if an obsolete version is installed.
• Check if the machines are with the lasted critical windows update installed.
• Check if if there a incompatible software working with KES : List of software incompatible with Kaspersky Endpoint Security 11 for Windows  - https://support.kaspersky.com/14208#block9 

Contact Kaspersky Business Support by opening a web ticket through the company's account portal: https://companyaccount.kaspersky.com/account/login. If none of the above issues apply, the case should require a Kaspersky Support assistance. 

[gcadavid]

@R.pine Thank you so much! Kaspersky support provides me an update but version 11.7 of Endpoint include it.