gcadavid Posted September 30, 2021 Author Share Posted September 30, 2021 Several computers hangs on startup. When computer shows logon page computer does not respond. When we uninstall KES, computer works again. Someone who has experienced this issue? I can login with safe mode and I only see problems with devices that has warning advise. Link to comment Share on other sites More sharing options...
R.pine Posted October 7, 2021 Share Posted October 7, 2021 Hi @gcadavid Observe if the computers are with the latest version of KES installed please follow the lifecycle : https://support.kaspersky.com/corporate/lifecycle#b2b.block0 so, provide upgrade if an obsolete version is installed. Check if the machines are with the lasted critical windows update installed. Check if if there a incompatible software working with KES : List of software incompatible with Kaspersky Endpoint Security 11 for Windows - https://support.kaspersky.com/14208#block9 Contact Kaspersky Business Support by opening a web ticket through the company's account portal: https://companyaccount.kaspersky.com/account/login. If none of the above issues apply, the case should require a Kaspersky Support assistance. Link to comment Share on other sites More sharing options...
gcadavid Posted October 18, 2021 Author Share Posted October 18, 2021 @R.pine Thank you so much! Kaspersky support provides me an update but version 11.7 of Endpoint include it. Link to comment Share on other sites More sharing options...
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