Send files to Support?

[Goetz]

As I remember on I accepted to help and send informations aboutproblems or about the program. Today there was a dialogue if I want to send. But how to know _she_ wants to send sewnsible date to _whom_? It needs some time to get the information that the logs are found in the dir of Kaspersky! WH> is it not possible to - simply - write the name of the program in the top of the dielogue?! Amd/or write a short text opn this information? Normaly I would preess the buton “not send” to hinder ANY prog to send anything of my system anywhere!

 

Please canage!!!

[Flood and Flood's wife]

Hello @Goetz, 

Welcome!

To enable us to assist and effectively respond to your topic: 

• 1 Are you referring to Support Tools - Send report features - image1
• 2 If Traces and data collection are not required, make sure Traces are disabled and select Delete all service data and reports - image2

 

• 3 What canage? 

Please post back?

Thank you🙏

Flood🐳

[Goetz]

I suppose: yes.

The reason on was - as  mentioned - a failure to start before.. The content of the package were 2 files: ks*dump.log, ks*.dmp as far as I remeber. Found in  aKaspersky dir.

Tjhe exact text of the dialogue I do not remember. It was in German and the view was similar to the screenshoit you posted

[Flood and Flood's wife]

Hello @Goetz,

Thank you for replying👌

• If there’s been an application failure, the data collected is to assist the Kaspersky experts, assist you; you may choose to send the data or not - About the contents and storage of service data files, Collecting information for Technical Support.
• How exactly would you like us to help? 
• What carnage? 

Please advise?

Thank you🙏

Flood🐳

[Goetz]

1. I do not want a help but gibve a feedback. I did not find any other way to.
2. what hte hell means “canage”? The German translation for is “Gemetzeel”

[Flood and Flood's wife]

Hello @Goetz,

You’re welcome!

• The Community portal is certainly the correct place to raise topics requesting help; feedback is to be directed to Kaspersky Technical Support, however, there’s no harm raising a feedback query with the Community; sometimes we may be able assist, other times we recommend the feedback query is directed to the Kaspersky Technical Team, as only they can assist. 
• There’s also B2C Deutschsprachiges Benutzer-Forum.
• Re “what hte hell means canage”?  You wrote “canage”.
• How any of what you’ve written is related to gemetzeel / carnage / slaughter - we’ve yet to be enlightened🤔

Thank you🙏

Flood🐳

[Goetz]

I understand

Iwanted to write: Please change!

[Flood and Flood's wife]

Hello @Goetz,

Ah, “please change”, now we understand, thank you for clarifying🙏

• For any Kaspersky software to change or development requests, the request must be made to the Kaspersky Technical Team, unfortunately the Kaspersky Community cannot do this:
• Fill in the Feedback I have a suggestion or I have a complaint template:

Thank you🙏

Flood🐳