Security center 12 - deleted mobile device

[jszymenderski]

Hello. 

I ‘ve change the sync method to google firebase cloud. One of devices stoped to respond. I guess it cannot sync to new server.  Unfortunetaly i've delete it from mobile devices on my KSC. So i am unable to uninstall kaspersky endpoint security for mobile from the device or reinstall with new certificate. I have no backup.  Is it possible to add device manualy to KSC ? Device is not blocked but cannot sync - error : 

“Receiving and sending data is not possible during sync “ 

Unistall button is grayed out
I have no One time code. 

 

[DonKid]

Please, open a ticket here.