Secure connection browsers show current location instead of changed

[kashelp]

Hello,

I have kaspersky secure connection subscription, I am based in the UK and when I select Germany my ip does show Germany on www.whatismyip.com but Google search on Chrome, Firefox and Internet Explorer says United Kingdom.

I thought once a different country is selected via secure connection then the browsers to show a different country instead of current one...what am I missing here?

I bought this so I can search results of a different country’s search index (without the need of changing browsers settings and workarounds).

Please advice

Thank you.

[Schulte]

Hello @kashelp, welcome.

A website can retrieve the original IP via WebRTC. Many VPNs do not prevent this.

In Firefox you can disable WebRTC:

• about:config
• search 'media.peerconnection.enabled'
• set the value to 'false’

Please try this and then give us some feedback.

[kashelp]

@Schulte Hello,

Thank you for your quick response to my post.

I have tried this but unfortunately it did not help.

Thank you.

[Schulte]

Too bad, it should have worked.

Browser cache cleared?
FF restarted?

Maybe you have IPv6 active as well?

[kashelp]

@Schulte 

Yes I have tried all these and unfortunately didn’t work.
If Kaspersky secure connection is failing to do any of these then I am failing to understand whether it is useful at all.

Would you be able to advice where I can request for a full refund as this is not working and did nowhere mentioned about upcoming issues and limitations?

Thank you.

[Flood and Flood's wife]

Hello @kashelp,

• Is clearing the browser cache & history done between each location test?

Link

•  Please let us know?

Thank you🙏

Flood🐳

• What is Kaspersky Secure Connection
• About Kaspersky Secure Connection
• Limitations of using Kaspersky Secure Connection
• How to request a refund for a Kaspersky application

[kashelp]

@FLOOD 
Hi,

Yes i have taken all these steps and did not help.

Thank you.

[Berny]

@kashelp 

Also , please contact K-Lab Technical Support https://center.kaspersky.com 

To obtain a refund please go to https://support.kaspersky.com/common/buy/14828