Secure Connect - Not working on Windows anymore

[Britta]

Hi,

I use Secure Connect / VPN for 18 months and never had issues. For hours now, I am not able to connect. The App "connects" - but then the internet is dead. 

Restarted the app, restarted the computer, tried different countries.

Any tips?

[Britta]

I updated the app. Only result is, that it is now in Russian (I do not speak Russian). So now I have two problems. 

[Britta]

Win10

Kaspersky: 21.23.6.614-1

I also tried out different protokolls. 😞

[Britta]

And I tried different browsers and different websites (which work when VPN is off):

[Britta]

Solved - but cannot say how!

Still need help to switch the app back to English!

Edited 2 hours ago by Britta

[Flood and Flood's wife]

6 hours ago, Britta said:

Win10, Kaspersky: 21.23.6.614-1

2 hours ago, Britta said:

Still need help to switch the app back to English!

 

Hello @Britta, 

Welcome!

1. What is (your) physical location? 
2. Is Kaspersky VPN Secure Connection a *stand-alone-subscription* OR part of Kaspersky Premium & OR Kaspersky Plus subscription(s)? 
3. 21.23.6.614-1 is being distributed in a staggered distribution, depending on where (you) reside, the distribution may not have commenced there yet - for example in our location - 21.23 in English is not yet available... 
4. Another user with a similar issue resolved it by using https://www.kaspersky.com/downloads/premium - the *full* Kaspersky Premium package, from Kaspersky's main website OR: 
5. Please submit a request to Kaspersky Customer Service,  https://support.kaspersky.com/b2c#contacts - select Email, fill in the template as shown, provide a *detailed history*   

Please share the outcome, with the Community, when it's available?

Thank you🙏
Flood🐳+🐋

Edited 25 minutes ago by Flood and Flood's wife
grammar

[Britta]

I already wrote to support - even before I found the forum - they are slow (for a paid service). 

I bought it later than the Kaspersky package - so it is a stand alone version, I guess. 
I had the same problem with first installing it, as the sign in always sends me to the Russian version....

Edited 18 minutes ago by Britta