Schedule block is doing just the reverse!

[yousuf1078]

KSK schedule block is doing just the opposite on my kids devices. It's blocking the devices during the unblocked period. I set the schedule from 0900 to 2300. During this period KSK is supposed to allow my kids to use the devices. Instead it's showing 'time for a break'! What a crap application. So frustrating. I've double checked DTG, Location and everything on my kids devices. Can anyone help?  

[yousuf1078]

Can Kaspersky team respond please?

[Flood and Flood's wife]

Hello @yousuf1078,

Welcome!
Please tell us: 

1. Your children’s device names, operating systems & versions?’
2. KSK version installed on children’s devices? 
3. Your children’s ages?
4. Is the block issue new or has always existed? 
5. DTG abbreviation  = 🤔 ? 
6. Is KSK licensed? 
7. Please attach full screen images of all KSK settings/templates, you’ve configured?

Thank you🙏

Flood🐳

[yousuf1078]

Hello Flood,

1. Samsung S7 with oreo and Samsung Galaxy grand 2 Kitkat.

2. 16 and 11 years
3. Always existed
4. DTG= Date time group, it was my mistake. I tried to meant time zone and time format. It was Ok.
5. Licensed
6. Pl find the attached file

Best regards

Yousuf

[yousuf1078]

I need to block the devices from 2300 to 0900 hours, but there is no option!

[yousuf1078]

Ok. I solved the problem. Thanks in advance.

[Flood and Flood's wife]

Hello @yousuf1078, 

Thank you for replying, the information & the image👌 

• Atm you’ve blocked access between 09:00 to 23:00 - I’ve replicated your settings, see image 1 and 2

Blocked as per yousuf1078’s settings 09:00 to 23:00

Result of current setting

 

You need to delete those settings, create 2 new settings, select ➕ Add time interval - to specify when to limit device use = 23:00 to midnight, midnight to 09:00 - the schedules will be as follows - see my images

Block 23:00 to midnight

Block midnight to 09:00

 

• Result will be, children’s access is Allowed from 09:00 to 23:00 - see my image

 

Thank you🙏

Flood🐳