Scan Not Scanning

[eeevaughn]

I am running Win 8.1 and attempted a full virus scan on my computer.  After 14 hours (over night) it still says it has scanned 1% and is calculating the remaining time.  This computer usually scans very quickly.  I also tried a quick scan with no luck there either, as I received the same message about 1 % etc.  Any suggestions on how to proceed would be appreciated.

[Berny]

@eeevaughn Welcome.

Please see this Kaspersky Support article : https://support.kaspersky.com/common/error/other/14825

[eeevaughn]

Thanks for the reply.  iSwift wasn’t checked in the Quick Scan and both were checked in the Full Scan.  Unfortunately, I am still getting the same 1% etc. message.

[Berny]

@eeevaughn Can you please run the command CHKDSK c: /r

[eeevaughn]

Sorry for the delay, but the computer won’t run the command as the disk is in use by another process.  I am wondering if this is due to Kaspersky as if I open the program both Quick Scan and Full scan show that they are working (at the 1% of disc level).

[eeevaughn]

I have made sure all scans show they are stopped and I get the same message as before.

[Berny]

@eeevaughn Please run CMD as administrator ?
Also , please check Kaspersky > More tools > Reports ?

[eeevaughn]

It does not show any reports for yesterday, when I started the Full Scan, or for today.

[Berny]

@eeevaughn Please contact Kaspersky Technical Support 

→ https://support.kaspersky.com/b2c#contacts

→ Contact us → Product help → E-mail → Contact Support

[eeevaughn]

Sorry for the delay.  The computer with the problem is my wife’s and she needed to use it.  However, she told me of other issues she was having.  As it turns out, somehow Microsoft was not signing in correctly although it recognized her as an administrator, but all functions from opening new word processing files to running scans etc. must have been recognized as a user, not an administrator and without the proper Microsoft log in they would not function.  I went at that problem and things now work - including the quick scan I was trying to do yesterday.

all is well that ends well!  Thanks for the excellent help yesterday.  I appreciate it greatly.