SAFE MONEY ISSUES

[spmt8]

I'm too lazy to set up a new topic, anyway:

Kaspersky Premium, 21.17.7.529(a), browser linked: FF 127.0.2

Safe money, UK, National Lottery xD.

Trying to login results with error as per attachment.

Log in using same FF version with KP turned off results with no surprises.

Appeared today, while yesterday it wasn't any problem.

Actually I do not expect the reply here, as I am pretty rare object on this forum, but I am too lazy to use other form of support, while the opening the ticket option is not visible anymore in my.kaspersky.com (I know, I know, while kicked out by US, there are not too many workers happy to work for Kaspersky OAOAOAOE... or stg similar, anyway: AO company registered in moscow) so there is a last attempt.

I do have subscription valid until Feb 2025 (since 2009...0r 2008?), but I am pretty interested in other options, so it is another reason why I am not really interested with the solution.

So, let's call it: problem report: accessing the UK National Lottery via Kaspersky AOEOUO causes error and triggers the security alert on the account.

Logging without is NORMAL

therefore, Kaspersky Safe money is starting being detected as the threat. Challenge my mind :)

 

[Flood and Flood's wife]

49 minutes ago, spmt8 said:

Kaspersky Premium, 21.17.7.529(a), browser linked: FF 127.0.2

Safe money, UK, National Lottery.

Trying to login results with error as per attachment.

Log in using same FF version with KP turned off results with no surprises.

accessing the UK National Lottery via Kaspersky causes error and triggers the security alert on the account.

Logging without is NORMAL

therefore, Kaspersky Safe money is starting being detected as the threat.

Appeared today, while yesterday it wasn't any problem.

Actually I do not expect the reply here, as I am pretty rare object on this forum, but I am too lazy to use other form of support, while the opening the ticket option is not visible anymore in my.kaspersky.com) so there is a last attempt.

I do have subscription valid until Feb 2025 (since 2009...0r 2008?), but I am pretty interested in other options, so it is another reason why I am not really interested with the solution.

Hello @spmt8, 

Welcome back!

• Just to bring you up to speed, logging issues from *within* the MyKaspersky portal *ended* 2.5 / 3 years ago. 
• IF (you) follow the instructions from UK National Lottery - what is the result? 
• IF not you're *not* interested in a solution *do not do the following*: log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - select either Chat or Email, then fill in the template as shown in the image; please include any screen images of the error & a *detailed history*. Support may request logs, traces & other data; they will guide you:

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋