Renewal

[IOANNIS MAKRIS]

I renewed my subscription on Saturday, my account was charged €69.99 (?) and no email has come yet. The page shows a standard subscription that expires on February 13th.

[Flood and Flood's wife]

Hello @IOANNIS MAKRIS, 

Welcome!

1. *READ*: Payment has been made, but no confirmation email received
2. *LOOK* in (your) MyKaspersky account on the Subscriptions page - the *renewed-subscription* may have been sent there automatically?  OR is it that page that shows February 13th, 2026? 

Thank you🙏
Flood🐳+🐋

[IOANNIS MAKRIS]

I had the old version that's no longer availanle, so I asked for the new one 

I really (my mistake) have no idea what I bought, and I can;t find i way to find out for which product i paid  E 69.99

O n the subscriptions page it shows that a free version is active 

[Flood and Flood's wife]

25 minutes ago, IOANNIS MAKRIS said:

I had the old version that's no longer available, so I asked for the new one 

I really (my mistake) have no idea what I bought, and I can't find i way to find out for which product i paid  E 69.99

O n the subscriptions page it shows that a free version is active 

Hello @IOANNIS MAKRIS, 

Thank you for the information!

1. Please contact Kaspersky Customer Service, follow the guide on: Payment has been made, but no confirmation email received - they will help you. 

Please include in your request:

• Purchase date
• Full name and email address specified when making the purchase. 

*Please do not post that information here in the Forum*

Thank you🙏
Flood🐳+🐋

Edited 15 minutes ago by Flood and Flood's wife
https://support.kaspersky.com/b2c#contacts

[IOANNIS MAKRIS]

Will do so

Thanks for the help m8