Remote desktop Sharing External Devices

[Rcensi]

Dear, I need to access devices on my network via remote desktop sharing with Kaspersky Security Center 11 and the Advanced key. The network agent is selected for a public ip nat and are monitored by Kaspersky Endpoint Security 11 policy. When I try to do the remote access it gives transport level error. How to proceed?

[Nikolay Arinchev]

Hi, Could you please clarify what versions of what products do you use? Could you also confirm that remote desktop sharing is allowed by KES policy?

[Rcensi]

Dear Nikolay. Kaspersky Endpoint Security 11.1 Kaspersky Security Center 11 with patch A KESB Advanced License Remote connection enabled in policy. What doesn't work is Remote Desktop Sharing on machines that connect to the public ip Nat address for my KSC (external machines). Example: Employee machine that is home-office connected by network agent in Nat at ksc.meusite.com.br This Nat communicates with my firewall and makes external machines communicate with my internal network.

[Nikolay Arinchev]

Thank you for that info! Could you please provide us with GSI report from one of that machines?

[Rcensi]

Dear Nikolay Below are GSI notebook and KSC links Notebook GSI - https://docs.zoho.com/file/ej0zh5988cc145b0841cba575aa50b29e2a09 KSC GSI - https://docs.zoho.com/file/ej0zh77e99254978d4f10b4044b2ca7b02bb6 Tks in Advance