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Receive massage from Kaspersky safe Kids on my mac mini after i deleted from it.


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Posted

attached to massage I received when i login to my Mac mini.

could some on help me to remove it please.

 

Process:               ksk_agent [1970]

Path:                  /Library/Application Support/Kaspersky Lab/*/Kaspersky Safe Kids Agent.app/Contents/MacOS/ksk_agent

Identifier:            com.kaspersky.ksk_agent

Version:               1.6.0.143 (1)

Code Type:             X86-64 (Translated)

Parent Process:        launchd [1]

 

and more but I can't show it all.

Flood and Flood's wife
Posted

Hello @Raed

Welcome!

  1. Which macOS version ? 
  2. Post a full screen image of the message? 
  3. How was KSK uninstalled? 
  4. Does the folder path    /Library/Application Support/Kaspersky Lab/*/  still exist? 

Please let us know? 

Thank you🙏

Flood🐳+🐋

Posted
  1. macOS 12.2.1
  2. Attached full screen image 
  3. Used App ( Clean My Mac X) Because it has a locked on it I can't removed after I install it.
  4. Yes.
Flood and Flood's wife
Posted

Hello @Raed

You’re most welcome!

Thank you for posting back!

  1. There is no image attached. 
  2. Because you’ve uninstalled KSK using Clean My Mac X, you’ve created a problem, IF KSK is Premium, not Free/Trial/Beta, contact Support, on the support page select either Chat or Email, fill in  Installation issues, How to completely remove & re-install template {even if you don’t wish to re-install,  that’s the closest possible template}; give support a detailed history of what has happened, include the screen print(s); support may request: logs, traces  & other data, they will guide you. 
  • If selecting Chat option, we recommend you request a copy of the chat transcript, make sure you fill in your email address AFTER the chat is activated by the Chat agent & complete the Verify your email address email AFTER the chat completes.
  • When it’s available, please share the outcome with the Community? 

Thank you🙏

Flood🐳+🐋

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