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Protection lost on many computers

  • Author
Hi, Since a few days, KSC consol shows many computers and servers with this warnings:
  1. The device is not managed
  2. The protection is disabled
I tried to re-install the agent and the KES, but it didn't solve the problem. What could be the problem. should I uninstall then re-install the agent and the antivirus on those machines?

Featured Replies

Hi, Could you please specify versions that you use and provide full GSI report with event logs from KSC. Thank you!
  • Author
I figured it out by enabling communication via tcp port 14000. This port was closed since the beginning and it wasn't a problem. I don't what happened in between !
Hi, In order to make Network Agent and KSC work correctly, 13000,14000TCP and 15000UDP should be available at both sides.

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