Protection Failed/ Not running [MOVED]

[SteveAtEnvoy]

We recently upgraded a user from W7 to W10. We removed the network agent and KES first, did the upgrade then pushed them out gain via Kaspersky Security Center 11. 

 

Both the agent (11.0.0.1131) and KES (11.1.0.15919 AES256) installed with no issues, however KES produces the 2 following issues:

 

Task Cannot be performed

Event type:     Task cannot be performed
Application\Name:     Kaspersky Endpoint Security for Windows
User:    OURDOMAIN\CURRENTUSER(Initiator)
Component:     Web Control
Result\Description:     Cannot start task
Object:     Web Control
Object\Type:     Subsystem
Object\Name:     Web Control
Reason:     functionality disabled due to instability
 

 

and also

 

Protection components are disabled

Event type:     Protection components are disabled
Application\Name:     Kaspersky Endpoint Security for Windows
User:     OURDOMAIN\CURRENTUSER (Active user)
Component:     Protection
Result\Description:     Protection is not running

 

As a result, protection is disabled and realtime protection is showing as failed. I have checked several other posts but I can’t seem to narrow down what could be causing the issue. I have attached my GSI log in the hope that someone may be able to give me some advice!
Thanks

Steve

 

//Mod Note: moved to the correct section.

 

 

[SteveAtEnvoy]

Any ideas at all? It’ll save me having to rebuild the users PC if anyone can help! :D

[Nikolay Arinchev]

Hi,

According to system event log KES crashes

“The Kaspersky Endpoint Security Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.”

Could you please clarify were there any dumps created? If yes, please provide us with one.

Thank you!

[SteveAtEnvoy]

Hi @Nikolay arinchev , 

Thanks for the feedback, I have checked and can’t see any dump files. I suspect, a rebuild may well be on the cards for this one!

Thanks

 

Steve