Product activation fails after every macOS reboot

[MrUndead13]

Good morning,

 

I've been using Kaspersky for years now and been using it on macOS Sonoma for a few months.

 

Since the beginning of the week whenever I turn on my Mac or take it out of a long sleep mode, my Kaspersky app says I have no license (I have Kaspersky Premium until November).

I usually have to re log-in within the app at each start up which is not nice but this morning even after logging in it wouldn't allow me get my license. Moreover, I couldn't get into my password vault...

I had to manage my licenses and find it.

 

Could you please help me fix that ?

 

Thanks in advance

 

Best wishes

[Danila T.]

Hello,

Please contact with our support team: https://support.kaspersky.com/b2c/#contacts

[MrUndead13]

Thank you !

[Danila T.]

Hello,

Solution:

1) Uninstall Kaspersky for Mac: https://support.kaspersky.com/common/uninstall/16048

2) Restart macOS.

3) Install latest build again: https://support.kaspersky.com/help/Kaspersky/Mac25/en-US/118670.htm