problems with Microsoft Outlook 2021

[perrone.ndr]

Hello, Kaspersky Total Security is blocking connections to server in Microsoft Outlook.

If I disable KTS, Outlook returns to work well.

Any suggestions?

thanks

[Flood and Flood's wife]

3 minutes ago, perrone.ndr said:

Hello, Kaspersky Total Security is blocking connections to server in Microsoft Outlook.

If I disable KTS, Outlook returns to work well.

Any suggestions?

Hello @perrone.ndr, 

Welcome!

• KTS is Kaspersky's old software, it's been replaced by Kaspersky Plus, it can be upgraded for free - READ: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ by Danila T. The free upgrade is *like-for-like*. Before upgrading please do the following:

1. Please confirm (you're) region / location is *not* USA? 
2. Make sure the KTS activation code is saved in (your) MyKaspersky account, Subscription tab. 
3. Create a System Restore Point. 
4. Uninstall KTS, using Windows, Uninstall OR change a program. 
5. Shutdown the computer using Shutdown, not Restart, power ON the computer by pressing the power button, log-in. 
6. Download Kaspersky Plus: https://www.kaspersky.com/downloads#update-product
7. Install Kaspersky Plus. 
8. At the *end* of the successful Kaspersky Plus install, make sure you've signed into the Kaspersky Plus application with the same email address that (you) use to sign into (your) MyKaspersky account - so it synchronises with (your) MyKaspersky account. 
9. Recheck the original issue? 

Please share the outcome with the Community, when it's available?

Thank you?
Flood?+?

[Igor Kurzin]

@perrone.ndr or try this: 

The workaround is to do the following: 
1. Disable Self-Defense via Settings -> General
2. Exit Kaspersky product
3. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\Report\ and delete all the contents (files and folders)
4. Run Kaspersky product
5. Enable Self-Defense
6. Check the issue.