problem with update cause downgrade version 11.7

[yassinebkhaled]

Hello,

we have recently deployed the KES 11.7 version on our windows 10 fleet, we found a lot of relative problems, blacksceen sound when unlocking the session, etc. .. today a message appeared to us on 50% of our fleet computer "reboot is required to complete update" with reboot pending and all these posts in warning state. Help pls!

[DonKid]

This problem happens on how many computers?
Did you have any version of Kaspersky installed before?

[yassinebkhaled]

This problem happens on how many computers?
Did you have any version of Kaspersky installed before?

we have 5 virtual servers in KSC 13.1, (1500 workstation in all) we updated our KES version to 11.7 on all posts as soon as the KES11.7 version is officially downloadable, this is the error message we have recently (sorry for the French language):

 

https://drive.google.com/file/d/1hwI4arD09SQtxvpG-dN26Il-wfOmuiaZ/view?usp=sharing

 

we have version kes11.4 and network agent 12 installed before for all server and WS.

 

for information, we did not add this version to "package installation", we only have the kes11.7 version (previous versions deleted)

 

thks for reply